Teams | Collaboration | Customer Service | Project Management

Social distancing measures taken by responsible employers have greatly increased the number of employees working remotely. Even in the midst of this crisis, some companies and their employees can enjoy the objective benefits of not having to waste time and money on long commutes. At the same time, plenty of businesses really didn't have the structure in place to support a vast, full-time work-at-home workforce with the security or business processes they needed.

At Zulip, we’re out to build the world’s best collaboration platform, and we’re committed to keeping it 100% open source. If you’ve been using Zulip, love the product and its innovative threading model, and want to help share it with the world, please consider supporting us.

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report.

The goal of this four-part series is to help you learn how to write your own Mattermost plugins for the first time. To kick things off, this article teaches you how to set up your developer environment. My test computer is a five-year-old laptop with an Intel i5 processor and 4GB of RAM. You need at least 30GB of hard disk for this project. Of course, you’ll also need an internet connection. We start with a freshly installed Ubuntu 20.04. You don’t need to install the desktop environment.

Artificial Intelligence has had a massive influence on everything related to business. It’s not just the tech industry that has felt its impact, but also pretty much any other industry thanks to the versatility that is so characteristic of AI. Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike.

The original open web was born out of academia. It was designed so that scientists at universities and research institutes around the world could share knowledge between each other in a consistent way using an open standard. Today, the digital landscape has changed. It is largely dominated by centralised commercially-driven tech giants. They have changed the nature of the open web by developing their own proprietary systems, retaining power and data.