Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Design improvements and bug fixes: get to know Rocket.Chat 3.14

To make the Rocket.Chat experience even more pleasant and smooth for our users, the development efforts of version 3.14.0 were focused on design tweaks and bug fixes. The sizes of the graphic elements present in the last releases have been improved, alongside some new security fixes and improvements in the usability of our new Teams feature. We believe that this will allow a wider and more correct use of Rocket.Chat.

How Twiga uses Miro to empower Kenya's Mama Mbogas

In Kenya, countless communities rely upon small vendors called Mama Mbogas (which literally means Mama Vegetables) to bring fresh food into their neighborhoods. Mama Mbogas operate small food stands in cities and rural communities and play a vital role in distributing produce from farmers to consumers. Despite their importance, Mama Mbogas have historically faced immense challenges in running their businesses.

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their checking account balance daily. Meanwhile, the rise in popularity of financial technology solutions, (fintech), means that more people than ever can make life-changing money moves with a tiny computer in their pockets. In fact, Fintech startups have a real opportunity to transform how customers engage with the global economy, but the stakes are high.

Search for files and document contents in Mattermost

Finding the right information in Mattermost is critical to work smarter and be more productive. Searching in Mattermost now finds both relevant messages and files in your team’s conversation history. Search will return results for attachments that match the file name or contain matching text content within supported document types. File search is available today in Mattermost Cloud and in Mattermost Self-Managed v5.35 (available May 16), with mobile support coming soon.

Best Business Communication Tools for Your Team to Become More Productive

That’s why we’ve compiled a list of the best 25 communication tools for you and your team, so you can always stay in touch with each other and with your customers. These tools will help you handle team communication, manage your projects, and even automate customer communication. By the end of the article, you’ll know exactly which tools you should be using. Let’s get started.

How Essense uses Miro to achieve customer excellence

The team at Essense is constantly looking for new ways to help their clients better serve their customers. With the help of Miro, they’ve created two templates for doing just that. The Amsterdam House and Service Blueprint templates are unique, creative ways to give structure to workshops, events, and conversations around the customer experience. It has certainly justified giving Essense the title of Miro Experts.

How to Find the Ultimate Co-founder

In this VMUG, we partner with Hayden Young from Antler, a global early-stage VC that enables the world's greatest entrepreneurs to find a co-founder, build a team, and create a company that solves world-changing problems. The key elements that make a great co-founder The non-obvious questions to ask a potential co-founder How some of the most successful co-founder relationships were formed.

How conversation design (CxD) is changing the game

Conversation design (CxD) is one of the fastest-growing opportunity areas for UX writers and designers. So what does a conversation designer actually do, and how can you apply your skills to this discipline? In this interactive VMUG, participants acted as the "user" and the presenter. Conversation designer Hillary Black played the bot (think: The Wizard of Oz). See where the conversation went as members of the Miro community interacted with a board.