The latest News and Information on Collaboration, tools and related technologies.
“Culture forms the bedrock of everything we do at Freshworks.” – Suman Gopalan, CHRO Freshworks When the pandemic broke out in March 2020, at Freshworks we were apprehensive about a lot of things, particularly about how we were going to collaborate across teams in different locations and get things done. Fast forward to September, we are quite proud of how far we have come, and of all the things we have been able to achieve.
In Part 1 of this series, we talked about why it’s important to make decisions that can positively impact your customer support department swiftly, and what the consequences are if you don’t. Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers.
If you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. However, right after heavily adopting tools like Slack, companies might notice the downsides of such tools. We aren’t just talking about fearing that Slack will hand over your data to Salesforce.
Elsevier Technologies is a global information analytics business that helps scientists and clinicians to find new answers, reshape human knowledge, and tackle the most urgent social crises. For 140 years, they have partnered with the research world to curate and verify scientific knowledge. As one of the world’s foremost providers of scientific, technical, and medical information, Elsevier publishes more than 470,000 articles annually in over 2,500 journals.
Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America. The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community.
The way we live and work has changed significantly in the last year. One aspect of our work lives that has taken a hit is the way we collaborate with our colleagues and clients. The process of reviewing content and providing feedback may have been done face-to-face in the past, but this won’t be possible in the near future.
Combination of no. 1 CRM platform with the most innovative enterprise communications platform creates the operating system for the new way to work
In early March of 2020 during the onset of the global COVID-19 pandemic, countless workers suddenly found themselves working remotely — some for the very first time. Businesses needed to quickly adapt to this uncertain “new normal” we were all a part of and for many, telework became an ideal “stop-gap” to continue operations in a way that bought time until everyone could return to the office again.
