Teams | Collaboration | Customer Service | Project Management

We are closing 2021 with some new features and improvements in Rocket.Chat. Let's see what Rocket.Chat 4.3.0 brings. 🚀 Please visit the official release notes for the whole list of improvements and bug fixes.

Customer service is critical to every business’s long-term success. They can also help you promote your brand. Here is everything you need to know about effective customer service software.

In the field of healthcare, clinical governance is the primary priority to maintain the health and wellness of the patients. Advancements in medicines and practices are developed to support the goal of clinical governance. Similarly, healthcare boards also work towards achieving better healthcare board governance. This means making workflows more efficient to sustain the business while complying with regulations.

During the pandemic many of us have become familiar with the concept of home working, but it’s few of us that work in roles that are designed to be remote. Businesses have had to adapt to this new reality where digital tools have replaced the meeting room, and while some still hold on to the idea of the traditional office space, others are leaving it all behind – especially new companies. This model of working has many perks.

Things never feel like they’re moving fast enough when you’re looking from the inside. But from time to time it’s worth stepping back and looking at the progress - and the end of year is perfect for that. So sit back by the fire, have a cup of mulled wine or hot chocolate (don’t forget the marshmallows!) and let’s dive in!

Looking at the title you may have been looking at the suggestions of real-time messaging APIs, real-time messaging SDKs, or both, but how about reading the introduction and later learning about my suggestions, let’s go chronologically.

Without effective team collaboration, employees may feel disconnected from each other and the company’s mission. The result? Haphazard teamwork which leads to miscommunication, confusion, and costly delays. Successful collaboration in the workplace not only improves the employee experience but also creates a domino effect of higher employee engagement, collective innovation, and improved customer experience.

From in-person to remote to hybrid, where and how we work continues to evolve. In these varied team settings, over 25 million people use Miro as their online whiteboard platform to seamlessly collaborate and communicate across formats, tools, channels, and timezones. Now we’re adding a new space to work together: virtual reality.

Video remains to be one of the most effective ways to communicate with others. In today’s highly distributed workforce, video communication is critical to cut through the noise to capture employees’ attention. It’s also advantageous for the person sharing information because video allows for what text can’t do: express emotions, tones, and non-verbal communication. Communicating through text can be tricky. Take a look at the written communication below.