Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Frontline Medical Communication: How Coordination Friction Affects Patient Care and Retention

The U.S. direct-care workforce comprises about 5.4 million workers, including millions of home care and residential care workers, nursing assistants, and other staff providing care across different settings. A large part of this workforce isn’t sitting behind a desk. They are moving between rooms, units, facilities, and patients, often without a workstation of their own.

Giving AI agents design system context from the terminal: what we learned building a CLI

Earlier this year, we wrote about turning Atlassian Design System guidance into structured content that AI agents can actually use. Since then, agents have reached that content through our MCP server tools and an agent skill. We recently added a third distribution method: a command-line tool. The first question from our own engineers was a fair one: Why ship a CLI when you already have an MCP server?

Turn an Idea Into a Working App With AI (No Code)

"Wait, Miro can do this?" That's the reaction Kusuma Sukma gets when he runs educational workshops for digital nomads in Bali — watching people turn a half-formed idea into an app they can actually click through, without writing a single line of code. In this community story, Kusuma walks through his AI-assisted product development flow: mapping out the idea in Miro, then connecting to Lovable via MCP to turn it into a working prototype. He used it to tackle a problem close to home — an app that lets locals in Bali report trash in their area and rallies volunteers to help clear it.

What Is a Ticketing System?

Picking a ticketing system for an internal IT team comes down to one practical question: how quickly can an employee get unblocked when a laptop dies, an account locks them out, or a piece of software stops working. When requests scatter across email, Slack DMs, and hallway conversations, nothing gets a real owner, nothing gets tracked, and the same problem gets reported three different ways before anyone touches it.

Why Context Matters More Than Speed in Business Communication

A message lands in a work chat: “Can you update this before lunch?” It is quick, direct, and almost useless without context. Which version needs updating? What changed? Who asked for it? Is there a file somewhere? A fast message can still create slow work when the person receiving it has to reconstruct everything that was left out. Modern teams are very good at moving information quickly.

Outcome-as-a-Service (OaaS): Why AI Is Changing the Future of Enterprise Software

AI has changed how much software can do—but has the SaaS model kept up? As enterprises adopt more AI tools, they are also dealing with software sprawl, rising AI costs, complex implementations, and the challenge of turning AI capabilities into measurable business results. This is where Outcome-as-a-Service (OaaS) comes in. In this video, we explore why organizations may be moving from simply buying access to software toward paying for measurable outcomes and execution.

Wire Apps SDK: Now Available in JavaScript and TypeScript

Wire Apps SDK let developers build automations and integrations that run as full participants inside Wire’s end-to-end encrypted conversations. Until now, that meant building on our Java/Kotlin SDK. Today, we’re extending that same capability to JavaScript and TypeScript, giving teams the freedom to build in the language that fits them best.

Dreamforce 2026: Slack's newest innovations turn AI into a true teammate

This week at Dreamforce, we gave Slack one of its biggest upgrades yet, the connected interface for AI and Salesforce that works across your whole team. Every company is investing in AI right now, but they’re missing two things. First, the conversational context that adds long-term memory and insight that makes AI more accurate, actionable, and trustworthy. And next, the collaborative interface that allows employees to use these AI tools together and learn from one another.

Building Secure Web Applications for Business Communication and Data Protection

Most companies focus on securing conversations but forget what’s actually holding those conversations together—the apps themselves. They set up encrypted chat, tighten up file-sharing, and train employees to sniff out phishing emails. Sure, those things matter. But think about all the tools your team uses every day: the messaging app, the company wiki, the approval system, the customer portal. Each one is a web application with its own unique code, dependencies, and vulnerabilities.

Design Interactive Apps From Screenshots in Miro

Why describe what you want when you can just show it? In this video, we show you how to drop any screenshot onto your Miro board, convert it into a fully editable prototype with one click, and extend it into a complete multi-screen flow using a single AI prompt, all without waiting on design resources or starting from scratch. Build from proven patterns. Iterate immediately. Align your team before dev even starts.