Teams | Collaboration | Customer Service | Project Management

This article covers the following points. A support agent logs in at 9 a.m. with valid credentials, clears multi-factor authentication and opens a client’s billing system. An hour later the session is still active, and every system check still reads “authorized.” The person now sitting at the keyboard, however, is someone else. That is the gap most access controls were never designed to close. Authentication verifies a login.

Timesheets missing hours again? This checklist shows what to test in employee timesheet software before you buy: from capture and approvals to reporting and compliance.

Every guide to project planning describes the same sequence: define objectives, identify stakeholders, build a work breakdown structure, estimate, schedule, add a risk register. That sequence is correct and it is not where projects go wrong. Projects go wrong in the conversion between effort and time. A team agrees a piece of work is 30 days of effort, someone writes “six weeks” in the plan, and the project lands late without anyone doing anything wrong.

The defining productivity story of 2026 is not that AI arrived. It is that AI arrived almost everywhere and the results have not shown up on the balance sheet. Adoption is close to universal. Behavioural data from ActivTrak covering 443 million work hours across 1,111 companies puts AI adoption at 80%. Yet a National Bureau of Economic Research survey of roughly 6,000 executives found that between 89% and 95% of firms saw no measurable impact on productivity or employment over the preceding three years.

Your desktop is no longer the only place to log time – you can now do it straight from your phone with the new Scoro Time mobile app. We’ve also grown ELI’s capabilities – put ELI to work reading files, filtering list views for you, and running automations for you when certain trigger conditions are met. And that’s not it – there’s a lot more below!

Open source collaboration software gives organizations more control over how teams communicate, share files, manage projects, and work together. However, the category covers a wide range of tools, and the right choice depends on what your teams need to accomplish and how much control your organization needs over its data and security. In this guide, we’ll explain the main types of open source collaboration software, the features to look for, and the best tools for different collaboration needs.

Provider credentialing involves multiple teams, and even a small gap in communication can delay a provider’s readiness to practice and bill. HR may consider onboarding complete while credentialing has finished its review, yet payer enrollment may still be waiting on a health plan and Billing may not have a confirmed effective date. The challenge is rarely a lack of communication.

What context really means for agents, why models aren’t enough, and how to engineer context your teams can trust. Over the coming weeks we’ll be sharing more about context in this content series — including how to engineer context as a product, what a context graph actually is, and what it takes to build one that agents can trust. You can also learn more about how Atlassian is harnessing context in our latest report, Leading with Context.