Teams | Collaboration | Customer Service | Project Management

Rebuilding Jobs to Be Done (JTBD) with AI: The Innovation Operating System

Colin Duff is CEO of Mosaic Innovation and the creator of the most-used Jobs to Be Done template on Miroverse. He has rebuilt it around Miro AI Flows so that customer interviews turn into structured, traceable evidence while the research is still running. Here is how it works, and the template to try it yourself. Last year, I built a Miro template to make Jobs to Be Done easier to apply.

5 Best B2B SaaS Customer Onboarding Tools for 2026: Features, Pricing and Use Cases

Customer onboarding software used to mean one thing. You installed a tool, built a product tour, and hoped new users followed the tooltips to their first real action. That category has now split in two. Tours still narrate the setup, while a newer group of AI agents performs it alongside the user, and the difference shows up in activation rates.

Agentic Engineering Spaces in Jira | Atlassian

Starting a new project with AI agents? The Agentic Engineering template in Jira gets your whole team set up in one go with coding agents (Jira Coding Agent, Claude, Copilot, Cursor), Teamwork Graph CLI, automations, intelligent triage, and more. Follow four guided setup tasks and you'll have agents wired into your workflow before your first standup. Watch to see how to go from a blank project to a fully agentic engineering setup in minutes.

Drive GitHub Copilot directly from Jira | Atlassian

Already using GitHub Copilot? Now you can drive it directly from Jira. The Copilot integration reads your issue summary, description, and acceptance criteria, and passes that context straight to Copilot to work on your connected GitHub repo. The result: a pull request raised in GitHub, linked back to your Jira issue, ready for review. Watch to see how to connect your planning and your code in one easy flow.

12 Best IT Helpdesk AI Agents in 2026 Compared

Picture this. It's 9 a.m. on a Monday. Fifty employees can't log into their laptops. Twenty more need their VPN reset. Someone's asking why their software access request has been stuck for three days. Your IT team hasn't even had coffee yet, and the ticket queue already looks like a traffic jam. This is the exact moment where an IT helpdesk AI agent earns its keep.

Pick the Right Database Using This Comparison Method

Comparing options across browser tabs, docs, and meeting notes is the slow way to make decisions. In this video, we show you how to generate a complete comparison table in Miro AI with a single prompt, then turn it into a full decision document with pros, cons, and a clear recommendation, using a real database evaluation as the example. From scattered data to confident decision. In minutes. Subscribe for more tutorials that simplify complex technical choices in Miro.

How Coco Republic delivers luxury service with Zendesk | Zendesk customer story

For a luxury furniture brand built on relationships, service can't stop when the sale ends. See how Coco Republic transformed its customer experience with Zendesk - cutting phone wait times from over an hour to just 30 seconds, and lifting NPS by 70%.

How Internal Communication Software Cuts Physician Burnout

Internal communication software is becoming an essential technology for reducing physician burnout and improving clinical workflows. By streamlining communication, handoffs, and team coordination, internal communication software helps physicians spend less time managing fragmented messages and more time focusing on patient care.