Dev Talk - Websockets Architecture in Mattermost
Backend Engineer Agniva De Sarker shares how to implement websockets, including a look at the websocket architecture used by Mattermost.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Manage Dynamic Schemas at Scale with Rudderstack & dbt
I recently had the pleasure of hosting a webinar with the team over at Rudderstack. It focused on Data Engineering and managing dynamic schemas at scale. More specifically, Rudderstack-generated, dynamic schemas at scale. This blog will discuss the tools, software, and methods to do just that.
12 Essential Cybersecurity Practices for Remote Teams in 2021
You’ve hired your remote team, scheduled your projects, and planned your workflows. You’ve heard security terms like virtual private network and Internet of Things, but you’re not quite sure what they mean or what to do about them. You’ve had virus protection software on your devices before, but you’re pretty sure it’s expired by now. The last to do on your list is setting up a cybersecurity plan, but you’re not sure where to start.
Architecting Your Customer Notification Strategy w/ Sandor Nyako
In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems, and helped Linkedin grow into the top social platform for business and networking.
Teamwork - Project List View
Teamwork is work management software for people who want to own the big picture — giving you everything you need to collaborate effectively, hit deadlines, and achieve high performance results.
Elevating team collaboration with Miro and Google Workspace
Imagine a typical day at work that starts with checking Google Calendar to prepare for where you need to be and when. With engaging discussions, your teams create Google Docs to take notes on the important decisions coming out of the meetings and begin writing briefs to kick off your company’s next big project. Then you turn to Sheets to track the KPIs and leverage Slides to prepare the final presentation for your executive leadership by 4pm that day.
Zendesk Tutorial: Automate pending ticket management
Don't waste time manually following up with end-users.
7 charts Asana customers love to use for real-time insights
Do you ever feel like you’re missing information about your team’s work? You know tasks are being completed and that work is getting done—but don’t know if your team is operating in an efficient and sustainable way. With Universal Reporting, you get real-time insight into the state of your team’s work and know what actions to take, like requesting more budget, adding headcount, or redistributing work.
How To Better Serve Your Customer by Prakash Ramamurthy, CPO, Freshworks
Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.
3 essential customer service tips that SaaS startups need to know
“Is SaaS the next big thing?” asked Eric Knorr in a piece for InfoWorld. The year was 2006. It was the year Amazon launched AWS, and Shakira’s Hips Don’t Lie topped the charts. The aftermath of the burst dot com bubble left a sour taste in investors’ mouths. Still, a new generation of enterprises was offering something that had already been revolutionizing tech: Software on demand, centrally hosted in the cloud and subscription-based.