Teams | Collaboration | Customer Service | Project Management

Data is essential to learning more about your organization’s performance. Learn how to measure productivity and leverage this data to boost productivity in this comprehensive guide.

Take advantage of powerful features to help everyone share updates and stay informed.

In the daily life of a Site Reliability Engineer, the main goal is to reduce all the work we call toil. But what is toil? Toil is the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical, devoid of enduring value, and scales linearly as a service grows. This blog post describes our journey to automate our nodes rotation process when we have a new AMI release and the open source tools we built on this.

Redmine is a project management application, used best for tracking issues and tasks. Like many applications with the same purpose, it can be used for teams to collaborate, track bugs, add features, or decide on steps needed to continue a project. Additionally, it allows users to visual track and plan with the use of Gantt charts.

Without clients, an agency is nothing. That's why client communication is so important—it's a bridge between you and your clients. Great communication builds relationships and trust and can turn clients into lifelong advocates for your agency. With studies showing 70% of customers tie their experiences with businesses to how they’re treated, it’s obvious that agencies should be looking for ways to make every interaction count.