Teams | Collaboration | Customer Service | Project Management

Building a custom Slack app feels great. Pushing it live without breaking anything? Even better. In this episode, we'll show you how easy it is to move your app from a test sandbox to full production with the Slack CLI. You’ll learn how to switch between environments safely, avoid common deployment hiccups, and set up a smooth workflow you can use on every project from here on out. Class dismissed!

Join the Zendesk Customer Success team and the Public Sector User Group for an exclusive session unpacking the biggest announcements from! Tailored specifically for public sector teams, this video covers how new AI tools—like co-pilots and automated resolutions—can act as powerful assistants for small and overworked teams. Following the Relate highlights, dive into our interactive Wisdom Exchange where public sector users ask questions, share strategies, and workshop specific challenges together.

Miro and Endava have partnered to embed collaborative AI workflows into Dava.Flow, Endava's AI-native delivery model — helping global teams design, align, and deliver complex transformation programmes faster. By deploying Miro enterprise-wide, Endava is strengthening how its teams run workshops, align stakeholders, and hand over work across programmes. Early adoption is already showing measurable improvements in workshop outcomes, stakeholder alignment, and handover quality — with some processes reduced from weeks to days through automated, multi-step AI flows.

What if every incoming issue could trigger Cursor Agent automatically? With agent automations in Jira, you set a condition, like a specific summary prefix for security issues or improvement requests, and when a matching ticket lands, your chosen coding agent (Jira Coding Agent, Claude, or Cursor) picks it up and gets to work. No manual triage, no delay. Set it once, and your agents do the rest. Watch to see how to wire up agent automations in Jira step by step.

Miro Talktrack lets you record video and audio walkthroughs directly on a Miro board — no separate screen recorder, no scheduling another meeting. It's Miro's async video tool for sharing context, giving feedback, and moving work forward on your own time. Don't take our word for it. In this video, real Miro users — from workshop facilitators to team leads — share how they use Talktrack for asynchronous collaboration: preserving the reasoning behind a board, walking clients through work at their own pace, and prepping people before a meeting even starts.

Ben Newell, Geckoboard's VP of Product, on designing dashboards that focus a team on what matters. A dashboard is there to communicate, so the discipline is choosing the few things worth everyone's attention.

The strongest signal of product value is when someone brings it with them to the next job. Christopher Ford, now Director of Growth at HappyDoc, has used Geckoboard for five-plus years across multiple companies and roles. He explains why it stays in his toolkit.

Building custom steps for your automations shouldn't feel like a chore. We show you exactly how to use the Slack CLI to log in, test your app locally with websockets, and safely deploy it straight to the Slack platform. You will learn how to set up the necessary file structure, authenticate your workspace using a challenge code, and run custom functionality like looking up users by email. Class dismissed!

Quality Score helps support teams automatically evaluate service quality across every solved interaction — without relying on limited manual review samples or customer surveys. Using customizable scorecards, weighted evaluation categories, and automated QA scoring, teams can identify coaching opportunities, uncover quality gaps, and better understand customer experience trends across support operations.

It offers real-time visibility into team productivity, detecting idle time and active engagement to optimize performance. By capturing authentic usage patterns, it helps organizations make informed decisions and boost accountability. Waking.