Quality score: Measure service quality across 100% of conversations | What's New

Quality Score helps support teams automatically evaluate service quality across every solved interaction — without relying on limited manual review samples or customer surveys.

Using customizable scorecards, weighted evaluation categories, and automated QA scoring, teams can identify coaching opportunities, uncover quality gaps, and better understand customer experience trends across support operations.

Want to improve support quality with automated QA insights? See Quality Score in action: https://zdsk.co/4wtl9Wg

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube

Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026
👉 X: https://zdsk.co/ZendeskX
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 Reddit: https://zdsk.co/ZendeskReddit
👉 Instagram: https://zdsk.co/ZendeskInstagram
👉 TikTok: https://zdsk.co/ZendeskTikTok

#Zendesk #QualityAssurance #CustomerSupport #SupportOperations #WorkforceEngagement #QA #CustomerExperience