Group approver: Assign approval requests to a team | What's New

Aug 25, 2026

Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster.

The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home.

Want to speed up approvals with team-based routing? See Group approver in action: https://zdsk.co/4qC5tOg

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