Teams | Collaboration | Customer Service | Project Management

Here’s the key features we shipped in June for Apploye. In this update, we’re introducing approval for manual time tracking, a completely rebuilt checkout experience, and important bug fixes. Timestamps: Bug Fixes & Changelog Wrap-up.

When AI can generate ideas on demand, the real work of innovation shifts elsewhere. Idea generation is no longer the constraint. Making sense of ideas, aligning teams, and turning insight into action is. In this session, Colin Duff (CEO of Mosaic Innovation) reframes how innovation work actually happens when AI is part of the system. Drawing on real client examples, he walks through how workflows are evolving across research, synthesis, ideation, and prototyping using Miro-based approaches.

Learn how to deploy Currentware Agent across your organization, configure agents along with device management.

We’ve rolled out one of our biggest account security updates. In this video, see what’s new in Apploye, including upgraded security features like Two-Factor Authentication (2FA) and Passkeys, Microsoft Sign-In support, and a cleaner profile layout.

For many teams, client collaboration still follows a familiar pattern: long discovery, heavy specs, and a polished "ta-da" moment at the end. That model is starting to break. Big reveals stack risk at the end, delay meaningful feedback, and expose misalignment when it's most expensive to fix. In a world of faster change, AI-accelerated delivery, and hybrid product teams, collaboration needs a different rhythm.

@maddyzhang shows how Sidekicks helps turn AI conversations into shared team context. Instead of your best thinking staying in a chat window, it becomes something your whole team can react to, refine, and build on together.

Ben Newell, Geckoboard's VP of Product, on how real-time data changes the way a team performs, and the thinking behind how Geckoboard is built.

Ben Newell, Geckoboard's VP of Product, on why building your own dashboard with an AI agent looks fast until you need to trust the number. AI has no underlying data model, so getting a metric to come back right, and the same every time, is the hard part. Geckoboard has already done that work.

Zendesk now enables businesses to deliver customer support directly within ChatGPT using their company knowledge and processes. Customers can get trusted business answers, complete support tasks like delivery changes, and escalate to human agents when needed — all within the ChatGPT experience. Best of all, every interaction is tracked in Zendesk for unified reporting, governance, and quality assurance so your business has visibility into this emergent channel.

Automate high-volume customer service emails with Freshdesk's AI agent that resolves repetitive queries, maintains context across follow-ups, and escalates only when human intervention is needed. See Freshdesk's Email AI Agent in action. What is an AI agent in customer service? An AI agent is software that independently understands customer queries, retrieves answers from a knowledge base, and responds conversationally, without needing a human agent for every interaction.