LLM channels: Deliver service inside ChatGPT | What's New

Zendesk now enables businesses to deliver customer support directly within ChatGPT using their company knowledge and processes.

Customers can get trusted business answers, complete support tasks like delivery changes, and escalate to human agents when needed — all within the ChatGPT experience.

Best of all, every interaction is tracked in Zendesk for unified reporting, governance, and quality assurance so your business has visibility into this emergent channel.

Want to deliver customer support directly inside ChatGPT? See LLM as a service channel in action: https://zdsk.co/4wjjhQ2

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

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