Teams | Collaboration | Customer Service | Project Management

Starting a new job is exciting, and getting settled in Slack is the best way to hit the ground running. In this episode, we’ll show you how Slackbot can help you navigate your new workspace like a pro. From finding the right experts and summarizing channels to building out a 30-60-90 day plan in a canvas, see how simple prompts can help you get oriented fast. Class dismissed!

Learn how to connect the Teamwork.com MCP server to Claude and use Claude with Teamwork.com and Teamwork Desk. In this walkthrough, we show you how to enable the Teamwork MCP server in Teamwork.com, add it as a custom connector in the Claude desktop app, authenticate your account, and start using Claude to review project data and take action. Using the example project Murphy Investment Co, you’ll see how Claude can return a project overview, surface open tasks, highlight priorities, and help you work more efficiently across Teamwork.

In the second episode of the How We Work podcast, host Dominik Katz sits down with Joe McLean, Product Lead for AI Canvas at Miro. Together, they explore the reality of building in the AI era, from the psychological shifts in engineering to the fine line between high-speed innovation and "slop." Joe shares candid insights on why the "bad version" is often your most powerful tool and how AI is fundamentally changing the solo nature of deep work.

We have signed a definitive agreement to acquire Forethought, which will take's ability to learn from every interaction and will amplify it across every channel and platform. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Learn how to create custom dashboard templates in Geckoboard for quickly deploying consistent dashboards across your sales or customer support operation. In this quick example, we'll show how to turn a sales rep performance dashboard into a template, which can then be quickly customized for different sales reps.

Your Asana workflows can now run themselves Set it once. It runs forever. Auto-create weekly tasks AI drafts status updates on schedule Follow-ups that happen automatically.

Learn how Asana AI teammates help you track work progress, identify issues early, and optimize workflows by assigning tasks and prioritizing work across your organization. More from Asana.

You already know how to create mind maps in Miro. This video is about mastering them. These five advanced techniques will change how you plan, collaborate, and build in Miro, from turning mind maps into interactive navigation hubs to using Miro Flows to go from rough ideas to a clickable prototype in minutes. If you've been using mind maps as static documents, this is your sign to stop. When combined with Miro AI, Sidekicks, and Flows, your mind map becomes the starting point for your entire workflow, not the end of it.

The work we produce gets all the attention. But the real question is: what’s happening behind the scenes that makes that work possible? In this episode of The Handbook, Harv sits down with creative operations expert Nicky Russell, co-founder of WDC, We Deliver Change, and chair of the Creative Operations Summit in London. Together they explore the discipline of creative ops – the systems, culture, and leadership required to help creative teams do their best work.

Complex requests often require multiple steps, and it’s easy to lose track inside a ticket. Tasks let admins create reusable task list templates that can be added to tickets directly in the Agent Workspace. The task list appears as individual steps agents can check off as they work, making it easier to follow standardized processes and track progress without leaving Zendesk. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.