Teams | Collaboration | Customer Service | Project Management

6 Ops Changes That Took This Business from Scrappy to Scalable - with Alex Bodini

Growing a professional services business often starts the same way: scrappy teams, generalists wearing multiple hats, and a lot of momentum driven by energy rather than structure. In this episode of The Handbook, Harv sits down with Alex Bodini, CEO of Spin Brands, to unpack how Spin evolved from a grassroots social media shop into a multi-entity group of 100+ people. Rather than waiting for a crisis to force change, Alex and his co-founder made a conscious decision to professionalize the business so they could attract bigger clients, better talent, and more ambitious opportunities.

7 Best HVAC Scheduling Software: Find the Right Tool for Your Team

It’s Monday morning, the coffee is hot, and the HVAC schedule looks perfect — until the phone starts ringing. Between emergency repairs, traffic delays, and technicians stuck on complex jobs, a manual schedule can fall apart in minutes. To keep your team on track and your customers happy, you need a scheduling tool that provides real-time updates.

The 6 Best Employee Attendance Tracking Software

Attendance issues are sneaky. They creep in bit by bit — a late arrival here, a missed punch there — until suddenly productivity is down, deadlines are slipping, and payroll is a disorganized mess. Relying on manual spreadsheets is like using a flip phone: it might be nostalgic, but it’s completely ineffective for a growing team. To stay in control, you need real-time alerts and visibility before issues escalate.

Slack | What Is a Work OS? (Explained in 60 Seconds)

Switching between 10 different apps just to get one task done? A work OS can turn your chaotic workflow into a central hub. It’s an open, flexible platform that centralizes your people, projects, data, and knowledge in one place. The Problem: App Fatigue Most teams lose hours every week jumping between spreadsheets, chat apps, and project tools. Information gets buried, and productivity stalls.

Courier Journeys: Build Messaging flows using Product Signals and AI

See how Courier Journeys turns product events and user data into automated customer journeys for onboarding, activation, retention, and re-engagement. Build multi-step flows, add branching logic, personalize messages, and deliver across email, SMS, push, chat, and in-app from one workflow.

The Modern Tech POV with Dan Keyworth

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Dan Keyworth, Executive Director of Performance Technology and Systems at McLaren Racing, the reigning Formula One Constructors' Champions. McLaren runs one of the most demanding technology operations in the world. 26 race weekends a year. A new network built from scratch at every circuit. 100,000 telemetry parameters per second. And zero margin for error.

How to combine Miro Engage with AI Workflows

Unlock the full potential of your collaborative workspace by mastering Miro Engage. This video demonstrates how to bridge the gap between automated data processing and human creativity. We walk you through how to configure AI Flows to handle the heavy lifting of data organization and insight generation, and how to seamlessly transition those outputs into Miro Engage Activities. Whether you're running a remote workshop or managing a complex project, learn how to keep your team focused and interactive.

We Cancelled 60% of Our Meetings. Here's the Screen That Did It. | Work Intelligence for IT Leaders

If your team's biggest meetings are just answers to "what's the status?" — you don't have a meeting problem. You have a visibility problem. Workstatus gives IT firms, agencies, and BPOs one real-time view of: Who's billable and who isn't Where team utilization actually stands Which projects are at risk — before deadlines slip Workload health across every team member No more chasing updates. No more finding out too late. No more meetings that exist just because nobody can see what's happening.