Teams | Collaboration | Customer Service | Project Management

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.

Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article discusses the new monitoring rules, how Exoprise can enhance the rules, and how to monitor Microsoft Teams effectively.

For better productivity and cost benefits in remote work, more organizations are shifting to the future of work. Organizations with office work look forward to distributed work mode as the best alternative. Here the concern they consider the most is how to measure employee performance in a flexible and unmonitored distributed work environment.

Dive into the world of OKRs and discover strategies for impactful team management. Enhance goal alignment, clarity, and adaptability across your organization with Insightful's screen monitor software. Start optimizing your team's performance today – read our guide for actionable insights!

Mattermost is one of the popular collaboration platforms with advanced messaging and chat functionalities. It is an open-source platform, and its features can be customized to meet different business requirements. Yet, for many privacy-oriented and personalization-focused businesses and organizations, Mattermost has limited capabilities when it comes to scalable external communication with vendors, customers, and more.

Welcome to our article on customer service optimization and how to provide a great customer experience. In today’s competitive business landscape, it’s crucial to provide an exceptional customer experience to seamlessly stand out from the competition. By optimizing your customer service, you can improve customer satisfaction, enhance the customer journey, and unlock growth and success for your business.

Becca Grischow can outline an entire novel in just under an hour. You might be thinking, well that’s probably because she’s had a lot of practice. That’s true. Grischow is a Chicago-based author who has worked on more than 50 written and ghostwritten books. But there’s one other factor that makes her a storyboarding whiz: Miro.

Words and phrases lose their meaning from overuse and imprecision. Be a better communicator by cutting these particularly bad offenders.

This article is a perfect place to start if you're still debating whether a virtual workforce is good for you.

Are you at a crossroads in your career, wondering which employment type aligns best with your goals and lifestyle? The choice between salary and hourly employment is a pivotal decision that can significantly impact your work-life balance, financial stability, and overall job satisfaction. To shed light on this dilemma, let’s start by asking a fundamental question: What type of employment suits you better?