Teams | Collaboration | Customer Service | Project Management

The most wonderful time of the year will look a bit different in 2020. The holidays are usually a time for parties with family and friends, wearing ugly sweaters, going to see The Nutcracker or taking beach vacations over the winter break. But with the pandemic still gripping the world, even Santa may have to practice social distancing. Traffic in brick-and-mortar stores is sure to be down, and economic uncertainty may mean reduced consumer spending.

One of the key benefits of using Kubernetes is that it’s very flexible and fault tolerant. However, that also means that it has quite a lot of complexity to deal with. A well-built operator abstracts that complexity away and helps manage updates and upgrades seamlessly. The Mattermost Kubernetes operator is basically like having a Mattermost Cloud Engineer running inside your Kubernetes cluster managing Mattermost for you.

In Part 1 of this blog series, we introduced why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. In Part 2, we dove into tips for fostering collaboration and engagement among support team members and between agent and customer.

Mattermost Release v5.28 is generally available today. The new feature release offers granular administrator roles, certificate-based authentication with AD/LDAP, and in-product notifications. The release includes the following new features.

We’re always looking to improve our platform, and lately, we at Workativ have been quite busy. It’s that time of the month where we give you all the news and updates and new features that Workativ has added to enhance the capabilities of Workativ Assistant. Without further delay, take a look at some of the key new features we have released.

In recent months, we’ve seen a surge in the use of collaboration and communication tools among remote teams to simplify collaboration, and keep company cultures alive while working from home. At Teamwork, we believe that communication and project management tools should go hand-in-hand to ensure smooth team collaboration, and that’s where our latest integration comes in.