The latest News and Information on Collaboration, tools and related technologies.
To say that information governance is critical in the fast-paced digital era that we’re currently living in is probably a little bit of an understatement. Every day, businesses are creating countless volumes of data that contain the insight necessary to guarantee success for the next five, ten or even twenty years of that organization’s existence.
Reimagining work and management for a more flexible, productive and balanced future
Introducing new product innovations to help teams to collaborate, connect to their partners and systems and get work done.
How the team behind Kooth collaborates in Slack to align on messaging and deliver real-time online therapeutic support to more than 5 million people.
The Future Forum launches the Remote employee experience index to help organisations to redesign work
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the day by flying out a bridesmaid dress, or a support rep saves a life by realizing the caller was having a stroke. “We tend to think of customer experience as these big old moonshots, and going above and beyond, and just knocking socks off,” says Samantha Chandler, one of Zendesk’s customer success team managers.
Don’t bother choosing between speed and quality when it comes to customer experience, because businesses need both to be among the best. Speed plus effectiveness is the formula for CX success, according to findings by Enterprise Strategy Group (ESG) Research. Leading CX orgs are customer-centric to the hilt; they resolve customer issues more quickly, all while handling more customer requests overall and engaging with those customers on more channels.
