Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Top Live Chat Software: Revolutionising The Customer Service Experience

While they likely have a primary website that the public is familiar with, they often also purchase numerous other similar websites that can help them meet their customer’s various needs. Operating numerous websites like this allows them to gain a larger audience share, but it also adds some logistical challenges as far as customer service is concerned. This is why live chat software is so important to the smooth operation of multiple websites and interface options.

Convene in Teams - Streamline Your Meeting Practices in MS Teams from Start to Finish

Convene in Teams (CiT) was designed to help your organisation streamline your meeting practices from start-to-finish. Integrated with Microsoft Teams, you can now get the best of both worlds with all the functionality of Teams and a Board Portal in one app. With our extensive range of meeting features, including audit trails and auto generated meeting minutes, Convene in Teams makes being compliant easier. You can also rest assured that your documents are protected with the best security on the market. So, what are you waiting for? Try Convene in Teams today!

Combining IT & Comms for Better Employee Experience

In this episode of the Cohesion Podcast, Amanda had a great conversation with Gainsight’s Senior VP and Chief of Staff and Community, Robin Merritt, and CIO Karl Mosgofian about their experiences in converging IT and internal communication to create an employee experience that no one wants to leave. Gainsight is the leader in Customer Success technology and thought leadership on customer-centricity.

7 steps to conduct a competitive market analysis

The term “competitive market analysis” may sound like something reserved for the C-suite of Fortune 500 companies, but it can be incredibly valuable to any business. Because no matter what industry you’re in, you’ll always deal with competition. To stand out, you must identify what your competitors are doing and compare your current practices against theirs. This is exactly what a competitive market analysis is most often used for.

Workplace communication: what happens when you get it right

Workplace communication isn’t something that companies master by default. In fact, it’s much easier to get it wrong than getting it right. Luckily, organizations realize in more significant numbers than ever that their workplace communication can cause larger issues. These could be built up stress, losses in productivity, and a lack of trust among coworkers.

Top 30 Trello Alternatives for Your Business

So, if you are searching for Trello Alternatives, it must means that you are not fully satisfied with Trello for any reason or are looking for a solution that can accomplish more for you than a basic Trello board. Here in this article, we would review some of the limitations of Trello that might be the reason for your dissatisfaction or even frustration, and we would introduce the top 30 Trello alternatives for your business.

Convene - Streamlined Meetings

Want a more efficient way of organizing and conducting meetings for your board? Convene is the board management software that empowers boardroom members to conduct efficient and streamlined meetings to enable better productivity and governance for the organization. Convene has a set of intuitive features that makes your tasks and responsibilities easier for you.