Teams | Collaboration | Customer Service | Project Management

Hi, I'm joshua stein, the proprietor of Pushover. 10 years ago this week, I officially launched the Pushover app on the Apple App Store and Google Play (back then called Android Market) and since then, support for Pushover's API has been integrated into countless services, products, open-source libraries, and one-off shell scripts and tools. To date, Pushover has delivered over 3 billion notifications to over 3/4 of a million users.

Companies strive to keep up with the higher consumer expectations of minimum wait times, fast response, and resolution times. Live chat software is among the most potent customer communication tools any business has. Are you a business owner or head of product at a company? You probably have recognized the potential of customer service chat software.

Hopefully in-person meet-ups will prove much easier in 2022 - but, there’s still a need for video calls, so let’s face it, they’re here to stay. This makes it really exciting to present Element Call: the world’s first decentralised voice and video conferencing app powered entirely by Matrix!

There’s never been quite so many helpful platforms and tools available to help developers ship code faster. But while an army of best-of-breed tools can help solve many of the problems your team faces, they introduce new challenges and complexities of their own. Contending with fragmented tools was the most common challenge cited in our recent survey of developer teams, with 39% of respondents calling it a major productivity challenge.

Healthcare institutions are increasingly looking for technological solutions to help them improve the patient experience. However, they still have to stay compliant with the most important data privacy regulation in the healthcare industry, HIPAA. Since live chat has become the new standard of patient communication, companies are investing in HIPAA-compliant chats.

Complex workflows rarely involve just one tool. In today’s distributed work environment, teams switch between 10 apps 25 times per day to stay connected. However, tool overload leads to too much context switching, which fragments communication and reduces efficiency. Integrations play a key role in making workflows more productive. According to the IDC 2021 Annual Collaboration Survey, companies that save 20-40 hours per week per person use an average of 4.2 integrations.

Remote work and remote teams are a fact of life now, and so are the cybersecurity threats they represent. Below are some recommendations for keeping your remote team and employees cyber secure while working from home or anywhere else.