Teams | Collaboration | Customer Service | Project Management

Trying to keep track of several conversations in one timeline at once can often feel (and look) like long division! Cross-talk, replies, and reactions make your timeline feel disjointed and messy. It’s less than ideal, especially if you use Element to enhance your productivity. Threads help you separate conversations from the main timeline.

The concept of ESG (Environment, Social, and Governance) is an emerging trend among organisations and investors. In Singapore, more investors are now demanding companies to report their sustainability impact, issues, and efforts, alongside financial factors of their annual performance. Hence, this focuses on integrating ESG factors into business operations. Policymakers and regulating authorities are now rolling out requirements and standards with measurable targets and objectives.

Not all work is created equal—especially in our new, more agile work environment. Whether you’re an individual contributor, a manager, or a leader in the C-Suite, your day includes some mix of strategic work, skilled work, and “work about work.” Read this article in French, German, Portuguese, Spanish, Traditional Chinese, Dutch, Korean, Swedish, Italian, Polish, or Japanese.

Proactive live chat is a feature of live chat software that allows you to start chatting with visitors even before they initiate a conversation. This can be a great way to engage visitors and provide them with the information they need, while also establishing yourself as an authority in your industry. On a global average, over 70% of consumers have a more favorable view of a company that offers proactive customer service notifications and are more likely to purchase from that company.

Future Forum data shows employee experience scores plummeting as ‘RTO’ policies take effect, particularly for those without schedule flexibility.

The experience developers go through using developer portals is not always perfect. What leads to this? What is the difference between a perfect experience and one that does not work for developers? Sometimes, a poor experience might be a result of an unreliable API. However, most of the time, it is caused by issues with the website developers use to gain access to the APIs. This website is known as the developer portal.