Skyscanner engineers find answers 95% faster using HelpDesk+ in Slack
The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
What's New in Asana: April 2022 Edition
Today, we’re spilling the tea on a slew of new features that will supercharge your team. From optimizing your intake process to automating routine tasks, here are our favorite upgrades debuting this month.
Increase the Efficiency of Your Board Post-Meeting Processes
During board meetings, the directors set goals and strategies and resolve critical issues that need urgent attention. But in reality, optimizing the organization’s performance doesn’t end during board meetings. What happens outside meetings is equally important as what happens during board meetings. Most of the time, directors need time to ponder before coming up with a sound decision. Moreover, their hectic schedule makes it difficult to monitor action items that need to be accomplished.
Crafting SaaS: It's about ease, not magic
Join Shreya and Nica as we talk industry news and how building SaaS is more about design than innovation
4 Major Workplace Communication Styles: Which Is Effective?
Effective Communication is one of the hallmarks of having a successful business. In today's world, with many varying styles and types of Communication, it can be quite hard to distinguish and check which of these are most effective. Oftentimes, businesses don't even know what style of Communication they use in the workplace, as these can grow seemingly unnoticed depending on the culture and the people involved.
Design your ideal workweek and do more of what you love
Use our templates to manage your energy levels and minimize those slumps.
You Need a Product Strategy with John Kodumal (Co-Founder and CTO at LaunchDarkly)
Welcome to the "Hacking the Engineering Process" meetup livestream! Join John Kodumal (CTO and Cofounder at LaunchDarkly) as he discusses his experience and thoughts on developing a reliable and successful product strategy for an efficient engineering team. This talk is recommended for founders, product leaders, and engineers interested in mapping their work up to strategy.
ESG Disclosures: Its Importance, Challenges, and Best Practices
For the past years, companies and organizations faced new operational threats and compliance risks, both in their industries and communities. One beneficial strategy to address these matters is through a sustainability lens, or environmental, social, governance (ESG) lens. Businesses and investors have set their eyes on evolving ESG criteria to comply with regulations, and improve their entire operations and performance.
10 Easy Empathy Exercises For Building a More Empathetic Customer Service Team
Customers want to feel understood and heard, and this requires empathy. People with strong empathic abilities are better at establishing long-term customer relationships. But the problem is empathy can be a difficult skill to teach. Since it’s an emotional subject, it can be challenging to find hands-on learning activities, and you don’t want training to feel too forced or heavy-handed.