Teams | Collaboration | Customer Service | Project Management

By the year 2026, the primary means by which customers receive support will be through chat applications; the demand for fast, reliable, and secure chat applications from customers continues to rise. There are many chat applications available, but only a handful work extremely well for customer support operations. Below are the six best chat applications for customer support teams that are currently in use.

In this episode of Wire Uncut, we sit down with Mohana Opesh, a technology transformation leader with more than three decades of experience guiding global organizations through complex modernization, cloud and data-sovereignty initiatives. Her work spans retail, agribusiness, telecom and financial services from multi-year global strategy programs to post-merger integrations.

Last year at Canvas 25, we introduced teams to the AI Innovation Workspace. Now we’re taking that message global with Miro’s first-ever AI brand campaign. And yes, we made it exactly the way you’d hope: by using Miro AI to get it all done. To kick the campaign off, we worked with a creative production partner, Tool of North America, to create a tongue-in-cheek film showing how teams can accomplish even the most ambitious projects faster with Miro AI workflows.

By Tony Grout, Chief Product Officer, M-Files As we look toward 2026, one thing feels certain: the organizations that will win aren’t just the ones adopting AI. They’re the ones that can connect people, processes, and content into a living system that eliminates operational friction and unlocks a real performance advantage. At M-Files, our mission is to help customers do exactly that.