No Lost Luggage, No Lost Context: How Flight Centre Delivers with AI

Great ideas from workshops. Lost somewhere in the handoff.

That's the problem Flight Centre Travel Group set out to solve — and at Canvas 26 Sydney, Global Chief Product Officer Wendie Lee and Head of Design Hans Barroga share exactly how they're tackling it.

In this fireside chat, they discuss how Flight Centre is reimagining their product operating model across multiple brands and markets with Miro — using AI to make sure context doesn't get left behind when a collaborative session ends and the real work begins.

They share early learnings from their pilot, including:
→ How keeping context alive from discovery to delivery changes what teams can build
→ What it looks like to run this across multiple brands and markets simultaneously
→ How AI on the canvas is helping teams solve harder problems and make smarter decisions
→ What they'd do differently, and what's already working

Canvas 26 is Miro's annual event for product, engineering, design, and IT leaders — bringing together the teams turning AI experiments into real, scalable workflows.

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