Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

New Templates in Miroverse: July 2026

In July 2026, our community published 275 new templates to Miroverse. The submissions ranged from HR and strategy canvases to themed team retrospectives and discovery toolkits. Creators continue to collaborate with AI on the canvas to speed up planning and facilitation. Below, you’ll find the top templates and creators from July 2026, plus an AI workflow spotlight. For even more inspiration, explore our growing AI-Accelerated template collection.

What Is IT Help Desk Software?

Choosing IT help desk software is really a decision about how fast your employees get unblocked when something breaks. A slow, disorganized ticketing process means lost laptops sit unrepaired, password resets pile up in a shared inbox, and new hires wait days for basic access. IT help desk software fixes that by turning scattered requests into a tracked, measurable workflow.

7 Signs Your HR Team Needs an AI Helpdesk-and What to Do Next

HR teams are expected to improve employee experience, support managers, develop talent, and solve people problems that genuinely require human judgment. Yet a large part of the working day can still disappear into answering PTO questions, checking payroll details, coordinating onboarding, finding policies, following up on approvals, and responding to the same employee requests again and again.

Troop Messenger for Defence and AeroSpace

In defence, aerospace, and manufacturing, communication must be secure, resilient, and under your control. Troop Messenger is a secure enterprise communication platform built for organizations operating in high-security and mission-critical environments. Deploy Troop Messenger on-premise, in a private cloud, or within air-gapped networks while maintaining control over your communication infrastructure and data.

Slack School | Deploying Your Slack App with GitHub Actions

If you’d rather spend your day building features than manually pushing updates, this episode’s for you. We’re putting your hosted Bolt app on autopilot using GitHub Actions and Railway. You’ll see how to securely stash your Slack tokens in GitHub, trigger an automated build, and deploy live app changes just by pushing code. Once it's set up, you'll never have to deploy manually again. Class dismissed!

Building your AI work factory

There’s a concept in software engineering called a software factory – a structured, repeatable pipeline that takes raw inputs (requirements, code, tests) and reliably produces high-quality outputs (working software). The magic isn’t just automation. It’s the combination of standard tools, curated configuration, and encoded expertise that makes every run predictable, consistent, and improvable over time.

How to Prototype Tablet Experiences in Miro

Tablet design is not just a bigger mobile screen. It needs its own layout thinking, navigation patterns, and interaction hierarchy. In this video, we show you how to generate editable tablet wireframes in Miro AI from a single prompt, how to use existing board content like sticky notes or PRDs as context, and how to convert screenshots into customizable tablet layouts instantly. Structured flows. Real collaboration. Before a single line of code.

HR Case Management Software: The Ultimate Buyer's Guide for 2026

HR case management software helps HR teams capture, organize, assign, resolve, escalate, document, and analyze employee cases from the initial request through closure. A traditional HR case might follow a familiar path: Case received → Categorized → Assigned → Resolved → Closed That structure brings consistency and accountability to requests that might otherwise be spread across emails, chats, HR systems, and individual conversations.

AT&T and Verizon China Hack: End-to-End Encryption is Critical But Not Enough

The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.