Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Enterprise Cyber Security Solutions for Security Leaders

Enterprise security is becoming more complex because companies have more users, devices, cloud services, and third-party applications to protect than ever before. Many successful attacks still exploit basic security gaps across these environments rather than sophisticated vulnerabilities. Enterprise cyber security solutions help organizations protect every layer of the business, from networks and endpoints to identities, data, and communication. In this guide, you'll learn.

Understanding the Privacy and Security Implications of OpenAI's Apple Messages Plugin

OpenAI's new Apple Messages plugin gives ChatGPT access to the Messages application on a Mac. Once enabled, users can ask ChatGPT to find conversations, summarize them, draft replies, and send messages. That has understandably raised questions about what it means for iMessage privacy. The starting point is understanding what the plugin does and, just as importantly, what it doesn't do.

Can AI Really Save You Time on Email?

Email is one of the few workplace tools that creates more work simply by being available. Every message asks for a small decision: open it now or later, reply or ignore, archive or keep, delegate or handle personally. None of these decisions seems particularly demanding on its own, but together they can consume a surprising amount of time and attention. The problem is not always the number of messages.

Freshservice AI Agent Guide 2026: Pricing & Use Cases

IT support has a familiar problem. An employee says, “I can’t access Salesforce,” but solving that request may involve much more than answering a question. Someone has to understand what access is needed, check whether the employee is eligible, collect missing information, trigger an approval, update an identity platform, record the request in the ITSM system, and tell the employee when it is complete. For years, service desk chatbots solved only the first part of that journey.

AI polish makes it harder to spot problems. But there's a quick fix.

AI makes it quick and easy to turn rough notes into a clean, easy-to-read document. Job well done, right? Think again. Atlassian’s Teamwork Lab suspected that this professional veneer—what we call “AI polish”—makes it harder to spot foundational flaws and give feedback, so we tested it. We wanted to know: Does AI polish make it harder to identify problems in early drafts? How can we solve for this blind spot?

3 tips every internal communicator needs to hear ft. Carolyn Clark, Simpplr

Internal communications is evolving fast — and the communicators who stay ahead are the ones rethinking how they work, not just what they produce. Carolyn Clark, Simpplr's VP of Communications and EX Strategy, shares her top 3 tips for modern communicators: from leading with context over content, to leveraging AI in your comms workflow, to getting into the strategic rooms where decisions get made.

ServiceNow AI Agent Guide: IT, HR, Setup & Pricing

ServiceNow AI is no longer just about Virtual Agent. Today, its AI stack includes Virtual Agent, Now Assist, AI Agents, AI Agent Studio, and Otto—covering everything from conversational self-service to autonomous task execution. For IT and HR leaders, the real question is not whether ServiceNow can use AI.

Turn Meeting Notes Into Action Items Automatically with Miro AI

Messy meeting notes never turn themselves into action. In this video, we show you how to select your notes in Miro, choose your output format, and let Miro AI generate a structured task table, system diagram, or decision document in seconds, with ownership, deadlines, and context all intact. From chaotic session to clear next steps. Without the hour of cleanup afterward. Subscribe for more productivity tutorials that transform how your team collaborates.