Teams | Collaboration | Customer Service | Project Management

November 2023

What is the role of KPO in business? (Best practices, FAQs)

Knowledge Process Outsourcing (KPO) means hiring a third-party vendor to work on a company’s information-related business activities. It involves contracting tasks, like research, legal services, tax calculation, etc., to skilled experts in that particular field. However, a business owner considering knowledge process outsourcing needs to clearly understand the role it will play in their success. This can help them identify the tasks they need to outsource and find the right KPO partner.

Debunking myths about servant leadership

Matt Rocco explains how servant leadership is compatible with key business practices such as planning, accountability, budgeting, and forecasting. Contrary to the belief that servant leaders are too lenient, Matt explains their strong commitment to results. He discusses the importance of building genuine relationships and setting clear expectations, enabling servant leaders to foster an environment of natural accountability and honest conversations. This approach balances individual care with organizational goals.

A complete guide to KPO (2024): Meaning, types, pros & cons

Knowledge Process Outsourcing (KPO) involves outsourcing core business activities and highly specialized knowledge related work to third-party professionals. Many businesses today choose KPO to access advantages like cost savings and improvements to the company’s efficiency. So, what is KPO, and could it be right for your business? In this article, we’ll explain what KPO is and describe a few different types of KPO services.

11 important benefits of KPO for business owners in 2024

The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and improvements soon. India, for instance, has seen its KPO industry grow by over 45% in the last five years. As a result, it’s important for employers to explore the benefits of KPO and understand how they can gain from it.

X Must-Have Qualities of a Good Manager

When it comes to the world of business, managers are vital players. They are responsible for the success or failure of a company, and they play a huge role in day-to-day operations. Having managers who possess the right qualities and skills can be the difference between success and failure. So what makes a good manager? What qualities do they need to have to be successful? In this blog post, we will discuss 10 qualities that are essential for managers to lead with the heart and the mind, keep reading!

Resource Scheduling in Project Management: Beginner's Guide

Whether you are working with limited resources or simply want to manage what you have more effectively, resource scheduling is an important part of project management that’s all too often overlooked. Project managers are starting to embrace a range of tools and platforms to support their resource scheduling needs. 56% of respondents to a recent survey said their enterprise uses tools for resource management. ‍

Client Management: What Is It? And How to Do It Right

In project management, there’s a critical skill that sets the exceptional apart from the average: client management. It’s not an optional add-on anymore—it has emerged as an essential pillar of a project manager’s role. Think of it this way: If your project is a finely tuned machine, your clients are the engine powering it.

New in Basecamp: Filter Activity by People or Projects

The activity page shows everything that's happening across all your Basecamp projects. But what if you want to only see what members of your team have been working on? Or need to check in on just a handful of projects? It can be challenging to sift through everything and find what's important – but not anymore! Now you can filter activity by projects or by people. From the top of the activity page, choose how to filter your results, then search by people or projects to customize the report.

How to Build Intellectual Courage at Work

Intellectual courage is the ability to challenge and question established beliefs, ideas, and practices, even in the face of potential risk or criticism. It involves being open-minded, curious, and willing to take intellectual risks. In the workplace, intellectual courage can lead to innovative solutions, improved problem-solving skills, and personal and professional growth. In today’s constantly evolving work environment, having intellectual courage is crucial for success.

Risk register in project management: Everything you need to know

Can business exist without risk? Risk is inevitable, a nearly unavoidable byproduct of seeking to make a profit. But there’s a big difference between risks we never see coming and those we plan carefully for. Risk management comes up repeatedly in any discussion of project management best practices because identifying, tracking, and planning for risk are all keys to lessening its potential impact. One tool agencies can use to better understand and track risk is called a risk register.

5 Tips to Help You Calculate Your Worked Hours

Keeping track of the hours you’ve worked over a week, month, or year can be challenging. If you’re not keeping track, it’s hard to know how much money you should be asking for when it comes time to negotiate a salary increase. That’s where a worked-hours calculator comes in handy! This blog post will discuss five tips for calculating your worked hours. After reading it, you should better understand how to do this and ensure you get the correct pay for your work.

How Monitask Can Help You Business Grow - Help Grow Your Business

Are you looking for a business tool to help grow your business? If so, consider using Monitask. Monitask is an online task management, productivity, employee attendance, computer monitoring, and project management tool that helps your business get more done in less time. This blog post will discuss five tips to help you get started with Monitask and see results!

What is Workforce Analysis

Workforce analysis is a strategic process that involves assessing and evaluating the current workforce within an organization. It provides valuable insights into the composition of the workforce, identifies skill gaps, and aligns the workforce with the business goals. By understanding the importance of workforce analysis, businesses can effectively manage their workforce and optimize productivity. Workforce analysis is essential for businesses for several reasons.

The Benefits of Implementing HR Software Programs in Your Workplace

Have you ever wondered how you can speed up business processes and make them more efficient? Implementing HR software programs can help employers do just that. The software for HR has features to help businesses better manage their employees. They have employee tracking, performance reviews, payroll and staff scheduling. We will explore the many advantages of implementing HR software programs in businesses. The HR software programs have many benefits for your business. So keep reading it.

Push vs. pull marketing: Breaking down the differences

Have you ever tried to push your way through a door that said “pull”? First comes confusion. What just happened? Why does my face hurt? And then embarrassment: No one looks good walking into a door. But once we get past the shock and awkwardness, there’s a great lesson to be learned here. Pushing and pulling are two different ways of doing very similar things. But in most situations, only one works — and the other has a negative effect that could leave you looking foolish.

Want a More Efficient Productivity Function? Here's What You Need to Know

Be More Productive with Efficient Productivity Functions. Do you want to maximize your efficiency and get more done? Look no further than productivity functions. Whether you’re a freelancer, an entrepreneur, or part of a team, productivity functions can help you streamline workflows, simplify complex tasks and increase overall results. But how do you get started? Discover all the essentials for creating a winning productivity function that will take your productivity to the next level. Read on!

10 Meeting Tracking Software To Keep You Sane

Do you want to keep track of important meetings and tasks? Meeting Tracking Software can help. This software allows you to easily create agendas, manage resources, track assignments, and more. It eliminates the hassle of manually tracking every meeting component — making your life much easier. Meeting Tracking Software is a great way to ensure that all the important information surrounding your meetings is stored in one central location.

Why nTask Is The Ultimate Document Management Service For Project Managers

As a project manager, keeping track of important documents is essential for ensuring that a project runs smoothly and efficiently. With so many documents to manage, from project plans to status reports, it can be a daunting task to keep everything organized and easily accessible. That’s where nTask comes in as the ultimate document management service for project managers.

Key features that make nTask a great meeting tool for workplace collaboration

nTask is a comprehensive task management and collaboration tool that offers a range of features to streamline workplace communication and improve team collaboration. One of the key features that makes nTask stand out as a great meeting tool is its ability to facilitate effective communication during meetings. With nTask, teams can create and share meeting agendas, take real-time meeting minutes, assign action items, and track progress on tasks assigned during the meeting.

December 2023 Version Update: Year-End Recap

In December, we’re focusing diligently on technical improvements to further enhance Scoro’s overall performance. With this, we’re getting ready to wrap up 2023 and one thing’s for sure – Scoro is ending the year bigger and better, with a host of new capabilities. We’ve put together a year-end list of key improvements for a quick look back. Are you already making the most out of these updates?

Discover the causes of Boreout Syndrome

Boreout Syndrome, though less commonly known than its counterpart, burnout, is a condition that can severely impact individuals in the workplace. This syndrome occurs when employees experience a lack of stimulating and challenging tasks, leading to feelings of underutilization, boredom, and decreased motivation. Boreout Syndrome can have significant consequences on mental and physical health, career development, and workplace satisfaction.

Optimize Your Project Workflow with Insightful-Teamwork Integration

Maximize your project's success with the Insightful & Teamwork time tracking integration. Our article provides essential insights into optimizing workflows and increasing team productivity. Dive in now to transform your project management approach!

Software for Team Management (Include Monitask)

Are you looking for a better way to manage your team? If so, you’re in luck! There are many top-rated software solutions available that can make team management a breeze. In this blog post, we will take a look at 10 of the best team management software solutions on the market today. We’ll discuss what each one offers and how it can help improve team productivity.

Product development process defined: An 8-step guide

As cool as it would be to open a magic room and have an exciting new product waiting for you, reality just doesn’t work that way. Developing a successful product takes effective planning, research, lots of work, probably some arguments, and learning from your inevitable wrong turns. And, just like your agency doesn’t jump into projects without a plan, you can’t develop new products without a process (well, you can, but it won’t be pretty).

Enhance Project Management with Insightful-Zoho Bug Tracker Integration

Harness the power of Zoho time tracking integration with Insightful. Our detailed article unveils how to streamline your workflows and augment team efficiency. Delve in for pivotal strategies to transform your project management approach with time reports for Zoho.

Marketing project management: How to structure your strategy

Marketing project management is a methodology used to keep marketing campaigns on track and stakeholders informed throughout the project lifecycle. It provides clarity among teams, keeps your projects within scope, and helps team members meet customer needs. In this piece, we’ll discuss the challenges of marketing campaigns and explain how marketing project management can help you succeed.

What's New in Asana | November 2023

Welcome to the November edition of What's New in Asana. This month is all about Asana Intelligence. See how AI has joined the team. First, summarize the highlights from tasks with smart summaries. Create subtasks based on the key action items, too. Next, write clearer, more compelling responses that strike the right tone with smart editor. Let Asana Intelligence auto-generate and fill custom fields based on the data in your project with smart fields.

How to Avoid Working Overload on Your Team?

Work overload is a common issue that many teams encounter in the workplace. It can have detrimental effects on both the well-being of employees and the overall productivity and performance of the team. Understanding what work overload is and how to avoid it is crucial for maintaining a healthy and efficient work environment.

Demo: Project Management with Jira | Atlassian

Get to know the ins and outs of project management with Atlassian using Jira Work Management, Jira Software, Confluence, Atlas, and more. See how you can go from siloed tools and processes to seamless, cross-functional collaboration by making the switch to Atlassian. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place. Connect with Jira Work Management and Atlassian.

How an Employment Management System Can Benefit Your Business

Like most business owners, you’re always looking for ways to make your business more efficient and profitable. One way to do that is by using an employment management system. An employment management system can automate many of the tasks that are currently handled manually, such as payroll, benefits administration, and HR tracking. The system can save your business time and money.

How to make a hybrid work schedule that works for everyone

Hybrid work schedules have been a hot topic for most of this year, and we don’t imagine that will change in 2024. On the contrary, the hype around hybrid work is likely only just beginning. As champions of work-from-anywhere culture, the entire Time Doctor team is firmly seated on the bandwagon. We’re cheering on the companies leaning into hybrid and remote workforce management and helping them by removing barriers. However, not everyone is as excited.

Embrace flexibility or people will walk: How to rethink RTO policy for a win-win outcome

After months of failed negotiations, unionization and bubbling frustration, New York Times (NYT) tech workers announced a half-day strike on October 30, 2023. Of the almost 700 strikers, over 500 joined via Zoom and around 150 formed a picket line outside the NYT HQ. Some wore Halloween costumes. From the outside, this strike might have looked a bit odd. But at its core is an issue that’s making headlines worldwide, often for the wrong reasons.

What is an omnichannel strategy in marketing?

You’ve probably heard, “Don’t put all your eggs in one basket.” And while that’s great advice across the board, it rings especially true in marketing. There’s no such thing as a one-size-fits-all solution in marketing. What works for one of your agency’s clients might not work for the next.

Omnichannel vs. multichannel: Which marketing strategy is right for your clients?

As an agency, you’re in the business of creating success for your clients. And while you already have a proven roadmap you use as a starting point for new clients, there’s no single path that delivers strong results 100% of the time. One key element in planning and executing a successful marketing campaign is selecting the right marketing strategy.

Asana + Hubspot Integration: Streamline enterprise sales and marketing workflows

Discover how the Asana and @HubSpot-CRM integration empowers teams, from fast-paced startups to large enterprises, to streamline sales and marketing initiatives, enhance pipeline conversion rates, and close more deals. This integration allows for centralized project management, cross-functional collaboration, and improved process improvement methodologies, ensuring that strategic goals are met efficiently and effectively.

Visually track the progress of tasks with Basecamp Hill Charts

In this video, we break down Basecamp's Hill Chart feature for getting a visual representation of the status of a to-do list. Every piece of work has two phases. First there’s an uphill phase where you figure out your approach. You have a basic idea about the task, but you haven’t figured out what the solution is going to look like or how to solve all the unknowns. Eventually you reach a point where there aren’t any more unsolved problems. That’s like standing at the top of the hill. You can see clearly all the way down the other side. Then the downhill phase is just about execution.

CRM vs CMS: Which One Is Right for You (& When)?

Managers often view CRM and CMS as optional or opposing tools. Granted, both CRM vs CMS tools serve differing purposes; however, using them simultaneously can boost your customer data management efforts through the roof. In this guide, we will deep-dive into understanding the key differences between CRM vs CMS and learn when you should use which tool. Let’s go!

How Remote Companies Succeed at Work/Life Balance

When you work for a remote company, it can be challenging to balance work and life. You might feel like you’re always at work or never have time for anything else. This can be frustrating and overwhelming. It is possible to successfully balance work and life when working from a remote company. This article will teach you the five most effective ways to do just what you want!

How IT project managers succeed with project management software

Let’s face it: IT projects are notoriously complex. So is managing them. With shifting client requirements, unknown endpoints, finicky development languages, and the constantly evolving nature of technology itself, information technology projects face more potential hurdles and pitfalls than their analog counterparts. To overcome these challenges, IT project managers have specialized training and often more experience.

Creative Ways to Write Creative Briefs [+ Templates and Examples]

Creative work is often thought to be instinctive instead of planned—not true. Seasoned marketers love creative briefs! And there are plenty of good reasons why – You get a clear plan of how to go about things. You can chalk out trackable goals and requirements. You can define the scope, campaign goals, deliverables, and deadlines proactively. You can ensure everyone on the team is on the same page, working without confusion or misunderstandings.

NY Times tech workers strike against return-to-office policy

The world of work is changing rapidly, and recent events at The New York Times have brought this transformation into sharp focus. Tech workers at the renowned publication recently staged a half-day strike to protest against return-to-office rules. This incident highlights the importance of flexible work arrangements and the complexities of the modern workplace.

Time audit - where is your time going?

Curious about the benefits of doing a time audit? Let’s dive right in and explore why a time audit is worth your while. Discover how a time audit can help you gain clarity, maximize productivity, and effectively prioritize your tasks. Say goodbye to wasted time and hello to a more efficient and fulfilling day. Get ready to take control of your time like never before and unlock the secrets to achieving your goals.

6 tips for operations leaders to optimize their organization's tech stack

A tech stack full of redundant tools puts employee efficiency and financial health at significant risk. Take a proactive approach and discover the steps you can take to trim, consolidate, and optimize your organization's tech stack. Organizations are grappling with an overwhelming number of tools—323 SaaS applications on average—leading to fragmented workdays and diminished productivity.

Making the Best of Your Work Time

Do you feel like you could be doing more with your work time? Are you struggling to stay focused and productive during the day? If so, you’re not alone. Many people find it difficult to make the most of their work time. However, with some planning and organization, it is possible to be more productive in less time. This blog post will discuss 13 tips to help you make the most of your work hours!

New in OneDesk: November 2023

OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you are using QuickBooks Online, you can even get paid. There are a lot of details to unpack in these features, but here are some of the highlights: There’s so much more to say about the Financials features in OneDesk. We will be writing articles and blog posts with a lot more info in the coming weeks.

Office workers are choosing remote work over higher pay

The debate surrounding remote work versus in-office work is far from over. A recent study published by Fortune on October 23, 2023, adds an interesting dimension to this ongoing conversation. The report reveals that a majority of office workers are willing to forgo higher salaries to continue working remotely.

The Hidden Drain of Time Theft on Your Company's Resources

Time theft can quietly drain a company’s resources without their immediate realization. This article will shed light on the hidden culprits of time theft, its impact on company resources, and how to identify and prevent it. Time theft refers to the unauthorized use or misuse of work hours by employees, leading to unproductive or non-work-related activities during paid hours.

The HR manager's guide to easy file management

Do you find yourself searching through mounds of folders for the file you need? Can you not remember which platform it was on, what you named it, where you stored it, or all three? If so, you’re taking time away from the more pressing, higher-priority activities on your plate. This issue isn’t just a “you” problem — organizations everywhere are going through the same thing.

The Benefits of Switching to a Digital Payroll Timesheet System

Are you tired of manually tracking your payroll process only to find that errors and inaccuracies are causing delays and headaches for your business? It’s time to consider switching to a digital payroll tracking system. We will provide five tips for streamlining your payroll process using time-tracking tools and exploring the benefits and options available for implementing a digital payroll tracker.

After Monitoring Employees You Found Out They are Cheating - What Should You Do Next?

If you have recently discovered that one or more of your employees are cheating on their job, you may feel various emotions. Shock, betrayal, and anger are common reactions to finding out that someone you trusted has been lying to you. Now what? How do you move forward from here? This blog post will inform the steps you should take after monitoring employees and discovering they are cheating.

How to Manage Outsource Workers

Many businesses outsource specific tasks or projects to reduce costs, time, and risk. When outsourced effectively, companies can achieve these goals. However, it can be challenging to get back on track when things go wrong. In this article, we will discuss 13 ways to manage outsourced projects to ensure that you get the best results from your outsourced workers. Let’s get started!

Employee Accountability

Businesses are looking for ways to increase employee accountability. With employees scattered all over the place and technology making it easier than ever for them to be connected, companies need a way to ensure that their workers are productive and meeting goals. While some people might think that increased accountability would lead to negative consequences for employees, the truth is that it can help improve business performance.

Wellness at Work Ideas

Maintaining wellness at work is not just a trend, but a crucial aspect of creating a positive work environment. Investing in employee well-being has been shown to improve productivity, job satisfaction, and overall company success. With the growing recognition of the importance of employee wellness, organizations are implementing various strategies to support their employees’ physical, mental, and emotional health.

Program manager vs. project manager: What's the difference?

Program managers and project managers might sound like very similar jobs. They have similar job titles, work with similar concepts, and speak a similar workplace language. They even have similar academic and professional backgrounds (though there’s a difference in depth). But make no mistake, these two roles are as crucial as they are distinct — and those distinctions are worth understanding.

12 need-to-know statistics to harness AI in operations

Operations leaders are at the forefront of driving innovation and fostering long-term growth. With the ever-changing business environment and current emerging technologies, it's crucial that they also stay ahead of AI in the workplace. The Work Innovation Lab, a think tank by Asana, conducted research and found that operations leaders are AI realists—they see the technology’s vast potential and acknowledge its complexities.

How to create a winning marketing plan, with 3 examples from world-class teams

A marketing plan helps leaders clearly visualize marketing strategies across channels, so they can ensure every campaign drives pipeline and revenue. In this article you’ll learn eight steps to create a winning marketing plan that brings business-critical goals to life, with examples from word-class teams.

How to Run a Post Mortem Meeting: A Complete Guide

How do teams and project managers successfully reflect on the work they’re doing? Enter: post mortem meeting. This type of meeting involves meticulous planning, prompt follow-through, and clear communication. Without these elements, your post-mortem meeting doesn’t stand a chance. In this guide, we’ll cover everything you need to know about how to run effective post mortem meetings without making it feel like a drag.

Meeting Management Applications: Boost Your Meetings in 2024

Attention, all busy bees! Are you tired of endless, mind-numbing meetings that drain your energy and make you question the meaning of your existence? Well, fret no more, because we have the antidote to those meeting blues! Picture this: instead of sitting through endless hours of unproductive discussions, you could be breezing through meetings with ease.

SaaS CRM Basics for Entry-Level Project Managers

SaaS is gaining popularity as a way for businesses to save money on several services. Companies used to buy software and install it on their computers, or they would make their own. As a result, they needed to invest in infrastructure and staff to maintain these systems operational. Under the SaaS approach, you are not responsible for the software. You are nothing more than a user. The software will be accessible through internet interfaces and, in general, mobile applications.

Study reveals the hidden daily cost of returning to the office: $51

During the pandemic, many of us started working from home. We were kept safe by this change. Now some people are returning to work. However, there is a cost involved. According to a new study, returning to work can cost $51 per day. This article discusses what this study found and what it means for office workers and managers. Returning to the office might not only consume more of your time, but also drain your wallet. Owl Labs recently shared its annual State of Work report with Fortune.

6 simple ways to know if your remote employees are working

One of the biggest perks of working remotely is the added flexibility it allows for distributed teams. Although studies show that many remote employees work longer and harder, it can be challenging to check in or monitor their work. How can you be sure your distributed team is clocking in on time and staying on task throughout the day? In this article, we’ll cover how to know if remote employees are working using 8 actionable tips.

Unlocking Productivity through Employee Autonomy

Employee autonomy, the practice of granting employees the freedom and independence to make decisions and take ownership of their work, has gained significant attention in modern workplaces. Understanding the concept of employee autonomy is the first step in unlocking productivity and creating a more empowered workforce.

Project Premortem: What Is It & How to Conduct It?

You may think forecasting the plausible reasons for a project’s success or failure is a waste of time—as most team members feel—but the reality is different. A project premortem meeting is more than conducting an ‘autopsy’ on the project (beforehand). If done correctly, a project premortem meeting can prepare your team to deal with the project’s uncertainties. They can improvise their work style, mindset, and approach with collective and valuable insights.

Project management software and tools: Your best picks for 2023

Project management software connects teams, enabling everyone in the organization to prioritize the work that matters most. Software that fosters this type of high-level collaboration is essential for most companies. But at a glance, many of the tools organizations use have seemingly similar features. Use our guide to narrow down your choices and understand which tools are best for different types of companies. If you manage work, you’re a project manager. But that wasn’t always the case.

The Ultimate Showdown: Product Manager vs. Project Manager

Get ready to witness the epic clash between Product Manager and Project Manager – the titans of business and tech! In one corner, we have visionary product managers, armed with boundless creativity and market expertise. Their mission is to captivate customers with innovative products and shape the future. In the other corner, we have masterful project managers, skilled in flawless organization and expert execution. They ensure projects are delivered on time, within scope, and within budget.

Amazon's new office policy: What you need to know

Amazon, a prominent corporate entity in the United States, has been garnering attention for its endeavors to encourage employees to return to the physical office. In a significant move, the company is authorizing supervisors to dismiss employees who oppose its return-to-office directive. This article will delve into this recent development and its implications for Amazon’s workforce.

The Roblox dilemma: Employees face tough decision amid return-to-office policy

Roblox, the renowned online gaming platform, has recently unveiled its new hybrid work model, urging its employees to mark their presence at its San Mateo, California headquarters on Tuesdays through Thursdays. In a surprising turn of events, employees opting against this new setup are being extended a severance package. This strategic move positions Roblox among a growing number of large firms shifting away from complete remote work.

Your ultimate guide to sales project management

Does your sales team need project management? You may have wondered this before (or maybe it hasn’t come up). Either way, there’s a strong argument for managing sales projects just like you would any other agency deliverables. If you want to set your sales department up for big success, using traditional project management principles may be the strategy you’re looking for.

The Ultimate Guide to Agile Methodology - Everything to Know and Tips

Agile is like that friend who insists on taking the scenic route but ensures you soak in every detail along the way. It’s all about taking a large project and slicing it into bite-sized pieces, making the journey of development an iterative and enjoyable adventure.

SWOT analysis: Examples and templates

A SWOT analysis helps you identify strengths, weaknesses, opportunities, and threats for a specific project or your overall business plan. It’s used for strategic planning and to stay ahead of market trends. Below, we describe each part of the SWOT framework and show you how to conduct your own. Looking for a way to separate your organization from the competition?

Decoding the 70-hour work week - Making sense of Infosys Founder Narayana Murthy's insights

In a recent podcast interview, Narayana Murthy, the founder of Infosys, shared his insights on why young Indians should aim for a 70-hour work week. The comment has generated quite a buzz, sparking debates about work-life balance and the realities of the modern workplace. However, one thing is clear: Murthy was not talking about grinding away aimlessly for 70 hours but about targeted, purposeful work.

6 steps to create a daily schedule template

A daily schedule is an excellent way to manage life’s moving parts. It can give you structure, reduce stress, and increase productivity. When you create your daily schedule template in an online tool, you’ll have the added flexibility to make changes and track updates in real-time. Plus, by visualizing your work in multiple ways, you can plan your day and set yourself up for success. Sometimes it feels like you don't have enough hours in the day.

11 effective ways to unlock call center cost savings

Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. So, how can you keep costs in check and avoid letting your expenses bloat? Let’s cover 11 tactics for tackling call center cost savings, including ideas for everything from advanced technology to employee retention.

New in Basecamp: Cycle through Images

When you have a lot of images in the Docs & Files tool, it can be difficult to flip through them quickly. Not anymore! You can now cycle through photos, videos, and files in just one click. The magnifying glass icon opens up a preview, and the arrow buttons on the right and left or the arrow keys on your keyboard let you quickly move through the items in the folder.

Elevating Productivity Through the Eisenhower Matrix: A Game Changer in Task Prioritization

Hey there, fellow task jugglers! Ever found yourself drowning in a sea of tasks, gasping for a breath of clarity? You’re not sailing alone. The waters of task and project management can get choppy. But guess what? There’s a lighthouse in sight, and it’s called the Eisenhower Matrix. A buddy of mine once quipped, “In order to do great things you have to not do some good things.” And boy, did that hit home!

TikTok employees voice frustration over return-to-office tracking system

TikTok employees in the United States have expressed frustration and concern following the company’s introduction of a tool for monitoring office attendance and the imposition of disciplinary measures for non-compliance with new in-person work mandates. The move is part of an unconventional effort to encourage employees to return to the office, employing custom data-collection technology.

Worried a remote employee isn't working? 8 ways to know

When you manage an in-office team, it’s relatively easy to tell if an employee isn’t doing their job. You can simply stop by their desk or set up in-person check-ins. However, monitoring remote employees isn’t quite as straightforward. At Time Doctor, we’ve been growing our remote team for over a decade. We’ve learned a few things about encouraging remote employees to stay focused while giving them space to do their jobs.

The essential guide to project integration management

Every project is a little bit different, each with its own unique set of objectives and desired outputs. Each may also see your agency working with several different departments and points of contact as you develop the final deliverable. It’s working with those different parties that makes project integration management necessary. Without this type of management, it can be difficult to ensure that all teams communicate well and that processes flow as they should be.

What are SMART goals? Examples and templates

Vague goals that lack clarity are often left undone, even if they have great potential. Transform fuzzy objectives into attainable goals with the SMART goals framework. SMART is an acronym for specific, measurable, achievable, realistic, and time-bound. In this article, we'll dive into why each element of the SMART goals acronym is essential and how to apply them to your own goals. Every team that’s accomplished something phenomenal first had to set goals to get there.