Teams | Collaboration | Customer Service | Project Management

Workforce Analytics: What It Is, Why It Matters, & How to Get Started

Workforce analytics might sound technical, but it’s actually pretty simple. It is the practice of collecting and analyzing employee data to boost performance, reduce turnover, and optimize your operations. In this guide, you’ll learn what workforce analytics means, why it matters, and how you can use it to improve your workplace. We’ll walk through the biggest benefits, share some real-world examples, and give you tips on how to get started right away.

How AI agents are powering the future of customer service | Zendesk

AI agents aren’t just answering questions — they’re transforming the way support teams work. See how resolve complex requests, launch backend actions, and scale high-quality service without sacrificing the human touch. This is the future of customer experience, and it’s already here. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

5 Tech Stack Mistakes (and How to Fix Them)

When choosing tech, too many professional services firms fall into the same traps. They chase shiny new tools without clear goals, implement expensive platforms they barely use, or make decisions based on gut feelings. These approaches don’t get rid of business chaos—they just create more of it. Digital Transformers founder Ryan Pearcy sat down with us to discuss the biggest challenges he sees with tech stacks and how to address them. Here’s what you need to know.

How a tech solutions provider cut days of manual work with AI Studio

Taco Technologies is dedicated to helping organizations of all shapes and sizes, from schools and law firms to libraries and small businesses, manage the systems they rely on every day. With expertise in print enablement, document workflows, and workplace technology, they’ve been a go-to partner for teams looking to simplify how work flows across tools for decades.

DMS Deployment Models: On-Premises vs. Cloud

One of the first decisions to make when selecting a Document Management System is how you want it deployed. Should your organization manage it on internal servers, or use a cloud-based platform maintained by the provider? Both models have their place, and each offers distinct advantages depending on your priorities. This article explains the differences between cloud and on-premises DMS deployment, with answers to common questions about security, backup, and long-term scalability.

A Clause Too Far: Why WeTransfer's Terms of Service Update Sparked Outrage - And What It Means for Trust in AI

Earlier this month, WeTransfer, one of the most widely used file-sharing platforms in the creative industry, quietly rolled out an update to its terms of service. Hidden in the legal fine print was a clause that granted WeTransfer extensive rights to user-uploaded content: not only the right to host or display files, but to reproduce, modify, commercialize, and even use them to train machine learning models.