Teams | Collaboration | Customer Service | Project Management

How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world. Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.

Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents can understand customer intent, answer multiple questions in a single response, execute business procedures through system integrations, and proactively gather missing information to move requests toward resolution faster. When needed, conversations escalate seamlessly to human agents with full context included.

All your AI sessions in one place. The For You page in Jira gives you a real-time view of everything your agents are doing, what's running, what's finished, and what needs your attention. Review completed coding sessions, approve pull requests, and kick off new agent sessions directly from the page. Stay on top of your AI-powered workflow without hunting across tools. Watch to see how it works.

Choosing between Leena AI and Moveworks? In this video, we compare two of the leading HR AI platforms to help you decide which solution best fits your organization. We'll cover: Features and capabilities HR AI automation and workflow execution Employee self-service experience Integrations and scalability Best fit for enterprise vs. mid-market companies Pricing considerations and ROI A powerful alternative built for growing businesses.

Managing financial systems at scale is complex. Multiple SaaS applications, ERP integrations, transaction flows, and month-end close activities must work seamlessly to ensure data integrity and reporting accuracy. In this video, Alex Auerbach, on the Finance AI and Enablement team at Atlassian, shares how they built Finance360, a Rovo agent that delivers real-time monitoring, proactive alerts, and intelligent troubleshooting across critical financial systems.