New research shows honesty about AI use at work is backfiring
New research from Atlassian’s Teamwork Lab surfaces a tension at the heart of AI at work: adoption is nearly universal, but acceptance is lagging far behind.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
6 Best Hands-On Labs for Training and Enablement in 2026
Organizations invest heavily in training content, onboarding programs, certifications, documentation, webinars, and learning management systems. Yet many still struggle with a common problem: learners understand concepts but lack confidence when it comes to applying them. This challenge affects far more than employee training. Customer onboarding teams encounter it when introducing new platforms. Partner enablement teams face it when helping resellers understand products. Sales engineers experience it when prospects want proof that a solution can actually solve their problems.
How one researcher cut competitive analysis from days to hours with AI Teammates
When a competitive tear-down request comes in, Lizzy Munro doesn't start by opening a spreadsheet. First, she needs to understand the landscape: what competitors are offering, how they're positioning it, and where Asana can stand apart. That means combing through competitor websites, analyst reports, and past research, sometimes across eight or more brands, each with 30-plus data points.
How to Build a No-Code AI Agent for IT Teams in 5 Minutes (No Coding Required)
What if your IT team could automate password resets, account unlocks, ticket creation, and employee support without writing a single line of code? In this video, you'll learn how to build an AI Agent for IT in just 5 minutes using Workativ AI Agent Studio. According to Moveworks, AI can handle up to 80% of IT support work while reducing resolution times by 25–40%. Instead of spending hours on repetitive requests, IT teams can use AI Agents to provide instant support, automate workflows, and resolve issues faster.
How and why to get your team's input into AI transformation
At its recent Digital Workplace Summit in London, Gartner revealed that by 2027, at least 60% of AI initiatives will fail to meet expectations with change resistance, not technology, the primary cause. The source of that resistance is well documented.
Why internal communications is becoming the critical function in your AI rollout
Internal communications teams are being pulled into enterprise AI strategy at a scale the org chart doesn’t reflect. They’re shaping rollout plans, building adoption workstreams, and managing the human side of AI implementation — on top of their existing responsibilities.
Automation potential: See what your AI agent can automate with the right knowledge | What's New
Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data. Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.
Getting started with AI agents: Launch an AI agent with a three-step guided set up | What's New
Zendesk’s new AI agent setup flow helps you start automating in just three quick steps. Connect knowledge sources, personalize your AI agent’s behavior and tone, then review and publish with confidence. Designed to simplify setup and accelerate time to value. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Managing new store openings with Asana AI
Accelerate your retail expansion by effortlessly connecting high-level company goals to everyday execution. This video demonstrates how to use Asana AI to unblock critical project delays, automate vendor selection through AI Studio, and generate instant stakeholder updates to keep large-scale initiatives like new store openings on schedule. Chapters: Resources.
The road to Zendesk Relate and the latest on Zendesk AI | SMB User Group webinar
Zendesk changes fast — and May 2026 was no exception. In this SMB User Group session, Brandon Tidd breaks down what's new and what it means for small businesses: The relaunched Zendesk Community, the incoming Spark rewards program, a major AI Agents packaging change rolling out across all suite plans, the new unified navigation, a security update admins need to know about, and AI-powered reporting in Analytics.