Teams | Collaboration | Customer Service | Project Management

5 ways to help employees upskill for AI

Forty-one percent of employees are struggling to fit AI into their daily workflows. It’s got nothing to do with technology and everything to do with management. That’s the finding of a recent Gartner report, The Human-AI Workforce Journey: 5 Steps for CIOs to Accelerate AI-Readiness, which you can download now for free. The most surprising stat? Only 6% of individual contributors have received guidance on the AI skills they need to develop.

Effortless Knowledge Creation: AI-Powered Article Generation

Your team’s knowledge is a valuable asset. In OneDesk, your knowledge base provides a self-service hub for your customers (or agents!) to find solutions. Every resolved ticket contains information that could help the next customer, and the one after that. But documenting solutions, managing knowledge, and creating articles takes a lot of time.

4 Tips to Generate Better Diagrams in Miro

Diagramming shouldn't be a manual chore. Whether you are building complex UML sequences, mapping out user onboarding, or organizing an ERD for a CRM, Miro’s AI Innovation Workspace has changed the workflow entirely. We’re diving into four specific ways to optimize your diagrams, ranging from precision AI prompting to managing complex information with Diagram Layers. We also cover how to maintain a "single source of truth" using Synced Copies across Miro Docs and different boards.

How To Identify Process Improvement Opportunities

Every organization has workflows that could work better, faster, or cheaper — but figuring out where to focus is the hard part. Knowing how to identify process improvement opportunities is the difference between companies that adapt and those that stagnate. Whether you’re dealing with bottlenecks in production, bloated approval chains, or rising customer complaints, the ability to pinpoint and fix what’s broken is a core competitive skill.

How to use Miro Flows for Strategic Sourcing

What if you could turn stacks of vendor RFIs into a clear, data-driven recommendation in minutes? Miro Flows makes it possible. This tutorial covers the AI Accelerated Strategic Sourcing & Partner Evaluation template—a multi-step workflow where inputs connect directly to outputs through Flows. We start by adding a transformation workshop transcript, stakeholder sticky notes, multiple vendor RFI documents, and sourcing constraints.

Your Team Stopped Thinking. They Started Prompting.

Your employees aren’t solving problems the same way anymore. Every question goes to ChatGPT. Every doubt gets Googled. Every challenge starts with a prompt. AI tools are powerful. But here’s the hidden shift: Employees are spending more time searching for answers…than applying their own expertise. The muscle of independent thinking may be getting weaker. And the dangerous part? Most companies aren’t tracking this behavioral shift.

How Much Time Are Employees Spending on ChatGPT at Work?

Your employees are spending 3+ hours a day on AI platforms during office hours. ChatGPT. Gemini. Copilot. These tabs stay open all day. But here’s the problem: Most managers have zero visibility into: It’s a complete blind spot in modern workplaces. AI tools are powerful but without data, you can’t manage what you can’t measure. That’s why we built WE360.ai. With real-time workforce analytics, you can.

How to Deploy Self-Hosted Applications on AWS: A Step-by-Step Guide

The traditional ‘Cloud vs. On-Premise’ debate has seen a significant paradigm shift. In the year 2026, it is not necessary for organizations to choose between being completely dependent on the cloud or running costly physical servers within their office data centers. A new trend has emerged, where organizations are opting to use a strategic ‘middle path.’ This involves running on-premise style applications on AWS infrastructure.