Teams | Collaboration | Customer Service | Project Management

We're Zendesk, and we're reinventing the service experience — again. Zendesk makes customer and employee service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. Luware can now offer the first version of the next generation Teams integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.

Before the first GP of the season in Melbourne, we played a little game of "Guess the Slang" with Alex and Carlos at our Sydney HQ.

The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Planning your organization's structure doesn’t have to be complex! With Miro, you can visually map, edit, and streamline hiring and headcount justification, whether you're working at a local or global scale. Keep stakeholders aligned, collaborate in real-time, and ensure seamless decision-making—all in a secure and interactive space. Watch now and see how Miro can transform your org planning process!

Teams frequently handle repetitive yet essential tasks, such as handoffs, approvals, and request triaging. Asana rules automate these processes, saving time and enabling teams to focus on higher-value work. Key moments.

In our recent event, we explored how the Zendesk Platform can revolutionize your customer and employee service experience. Attendees discovered essential features that securely connect business and employee data across systems, optimizing workflows for both employees and agents. The session included live demos showcasing these powerful tools in action!

As boundaries between traditional and agile project management methodologies are merging fast, Zoho Projects Plus is the perfect platform for your data-driven hybrid project management needs.

Hosted by TeamSupport and Level Equity, our panel of support experts went beyond resolution times and CSAT to explore how modern support teams can leverage data for real company and customer impact. They also dove into how support data can drive adoption, mitigate risk, uncover growth opportunities, inform product decisions, and shape AI strategies.

When film editor Alex faces a critical rendering error, he turns to a self-service portal for quick resolution.