Teams | Collaboration | Customer Service | Project Management

Want to give your Miro board a personal touch? In this quick tutorial, learn how to change the background color in Miro and create a more engaging workspace! Step-by-step instructions to switch the background color Tips on what to keep in mind when changing colors (like how they won’t appear in exports or board history) Discover all the color options—from default light gray to bold blue, purple, and more!

Tired of waiting weeks for Zendesk to approve custom ticket sorting? This game-changing feature lets you create your own auto-triage rules in real-time! In this quick tutorial, Jude reveals how Zendesk's custom intents feature can revolutionize your customer service workflow. Whether you're running a charity, e-commerce store, or any unique business, you can now automatically categorize and route tickets exactly how YOU need them - not just how Zendesk thinks you should.

'Billable Utilization' is what exactly? Plus, a handy calculator that does the math to earn you more.

Are your top performers carrying too much? One company found that 20% of employees were doing 80% of the work. With the right data, they fixed the imbalance and transformed their workplace. Learn how to build a smarter, more equitable team.

Meet Knowledge Builder — your shortcut to a smart, AI-ready help center. It scans your ticket data to spot the top user issues and blends that with your business context — think audience, brand voice, and more — to instantly create a ready-to-go knowledge base. No heavy lifting. Fast setup gets you automating with AI agents right away. Then, keep building from there. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

When you're starting up, clarity is everything. Miro gives your startup an AI-powered workspace to align, plan, and ship fast. Free Miro credits for eligible startups One place to collaborate, brainstorm, and build Trusted by 25,000+ fast-scaling startups Whether you're early-stage or scaling up, Miro helps you move from chaos to clarity.

Performance reviews have long been a staple in the workplace, but are they truly helping people grow? In this episode, Simpplr’s Chief People Officer Miriam Connaughton sits down with Dr. Edie Goldberg, a future-of-work expert, organizational psychologist, and author. They explore why it’s time to move beyond outdated performance management practices and embrace a more impactful approach: performance enablement.

Payroll shouldn’t feel like a second job. We tested 9 of the best payroll and time tracking software tools for 2025 from simple all-in-ones to powerful HR platforms. Featured in this video: Find the tool that fits your business, not the other way around! Like, comment, and subscribe for more business tech tips.

Ever feel like managing your construction crew’s schedules, hours, and payroll is a full-time job on its own? Spoiler: spreadsheets and group texts only get you so far. That’s why I dove into the 9 best construction workforce management tools that are built to simplify your day, keep your crew accountable, and help you get payroll right the first time. In this video, you’ll discover: Buddy Punch — from GPS tracking to payroll automation, it’s an all-in-one powerhouse.

More hours ≠ more productivity. Staying late doesn’t mean delivering results. Output matters more than hours worked. It’s time to rethink how you measure productivity.