Teams | Collaboration | Customer Service | Project Management

Productivity software should help your team focus, not feel like they’re being watched. Whether you need detailed time tracking, workflow optimization, or enterprise-grade monitoring, the right tool can make or break performance. In this video, we break down 11 of the top employee productivity platforms, from heavy-duty monitoring suites to lightweight trackers, so you can find the right balance between accountability and autonomy.

Discover how Zendesk AI agents that act human build trust and transform customer experience in this session. Learn how AI agents handle up to 80% of tickets, freeing your team for complex issues while maintaining empathy and quality. Explore native quality assurance tools with dashboards and automated scoring that monitor AI and human agent performance. Watch the live demo to see QA insights in action and learn how to deliver smarter, personalized support at scale.

Complexity is the enemy of exceptional service. It slows teams down, drives up costs, and creates friction for businesses, employees, and the customers they serve. In a world where many are weighed down by bloated software and rising costs, Freshworks takes a different approach.

Unlock the full potential of your field team with the Time Champ Fieldstaff app! In this step-by-step tutorial, learn how to install Time Champ Fieldstaff, set permissions, and start tracking projects and tasks quickly. Whether you’re a business owner, manager, or field employee, Time Champ makes it easy to increase productivity, automate attendance, and monitor work hours with precise location tracking.

Great employee experiences start with great support. Zendesk for Employee Service makes it easy for every department to deliver fast, reliable help at scale. handle routine questions automatically, so your teams can focus on what matters most. Set up fast, resolve even faster Power self-service with AI Scale smarter and spend wiser Keep employee data secure Zendesk makes employee service better. We build software to meet employee needs, set your team up for success, and keep your team in sync.

Learn how to manage resources in Asana using AI to intake work, plan capacity, assign tasks, and report progress. Ideal for operations and project teams looking to maximize team efficiency. Key moments.

Adrian McDermott, CTO of Zendesk, spoke at the 2025 RAISE Summit and shared how AI is transforming the customer service industry, and what it could mean for the future of work as a whole.

Welcome to the second episode of our Zendesk self-service series! Join us as we explore how to set up team roles, manage permissions, and organize your help center. Learn easy branding tips and how to add web widgets for quick customer support. Watch now to build a secure, well-managed help center that works for your team and customers. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Still paying $10/user for Microsoft Planner with limited flexibility? It’s time to switch to a smarter, budget-friendly solution. Meet Workstatus – the all-in-one alternative to MS Planner for visual project planning, cost control, and real-time team collaboration.

Amer Iqbal is an innovation expert and consultant who has guided dozens of Fortune 500 companies to build the business of tomorrow. Author of the upcoming book “The 5 Ways to Innovate” and host of the “Riding the Wave of Innovation” podcast, Amer helps organizations think, act, and behave more like startups to reimagine their future in a digital economy. Amer has spent the last 20 years leading innovation at some of the world’s top companies, including Meta (Facebook) and Deloitte Digital.