Teams | Collaboration | Customer Service | Project Management

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for an eye-opening conversation about transforming support from a reactive function into a strategic powerhouse. The problem Chris solved:"I was the gatekeeper of data where I was getting a lot of requests from senior management... what's happening with tickets? What's going on with the customer journey?".

Ready to build a help center that truly helps your users? Join our experts as they guide you through step four of our self-service series, focusing on testing your setup and monitoring performance. In this video, you will learn how to test the user experience, launch with your most important articles first, and use data to make smart improvements. This session includes practical demos and insights from our live Q&A to help you create an effective help center that customers will love.

Milo Wilkinson is a globally recognized Behavioral Scientist working at the intersection of human behavior, crisis leadership, and predictive analytics. With seven degrees across neuroscience, psychology, and criminal sciences, Milo brings rare depth to her roles as a high-performance coach, criminal profiler, therapist, and keynote speaker. Milo’s work spans boardrooms, locker rooms, and courtrooms—decoding everyone from executives to elite athletes to psychopaths. Known for her sharp wit and accessible insights, Milo makes complex behavior science both engaging and unforgettable.

Learn how the Atlassian Foundation uses Teamwork Collection, the integrated set of Atlassian apps Jira, Confluence, and Loom, to collaborate effectively and move work forward. Three team members walk through a real project and how the Teamwork Collection enabled productivity across their global team. The Atlassian Foundation is working to unleash the potential of social impact teams. Chapters.

The intelligent teamwork platform uniting your system of work. The Atlassian Cloud Platform connects teams with all the curated data, context, and goals they need as they work across their favorite Atlassian and third-party applications. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Good thing Workstatus tracks it FOR you! Real-time visibility Performance insights Burnout alerts.

Rovo is Atlassian’s AI-powered offering used by millions to save time and work faster. But you may be wondering, what even is Rovo and why is it a big deal? Chapters: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

We’re thrilled to introduce Guru AI — an all-in-one assistant designed to empower product teams across the entire organization. What can Guru AI do for my team? Guru AI helps with tasks like analyzing data, generating content, and uncovering meaningful insights to support smarter, more efficient workflows. This video walks you through practical examples of how to immediately integrate Guru AI into your daily workflow, transforming complex tasks into efficient routines and simplifying your day-to-day work.

Join us and learn how to read and understand your forecast, manually adjust forecasted inbound volume and required staffing, and grasp algorithm selection. Gain clear, practical skills to optimize your planning and staffing needs with confidence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The pending status might be Zendesk's most underrated feature. Most support teams ignore it, but it can transform how your team manages tickets and protects your SLA performance. In this video, Jude explains exactly when to use pending status and how to set it up properly for maximum impact. What you'll learn: When to use pending vs keeping tickets open How pending status keeps agent views focused on actionable work Why tickets automatically reopen when customers respond How pending status pauses SLA timers (protecting your targets) Setup tips for views and follow-up automation.