Teams | Collaboration | Customer Service | Project Management

On August 12, the Zendesk team hosted the last delivery of our series 5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance. Join us in this Zendesk session, to watch our experts Patty and David guide attendees through advanced strategies for optimizing and maintaining a Help Center as part of a broader self-service series. The focus was on enhancing knowledge base articles with multimedia, managing content efficiently using article lists and context panels, and leveraging enterprise features like team publishing and article verification.

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Learn how to supercharge your workflow with Miro AI in this comprehensive tutorial! Discover how to generate documents, images, sticky notes, tables, diagrams, and prototypes using AI prompts. We'll show you advanced techniques like incorporating board content as context, refining outputs, and using selected objects to trigger smart suggestions. Perfect for teams, designers, and anyone looking to boost productivity with AI-powered collaboration tools. Master Miro's newest AI features and transform how you brainstorm, plan, and create visual content.

When businesses talk about “productizing,” they often picture cookie-cutter scopes and rigid templates. But according to Brian Kessman, that’s missing the point. Brian is the founder of Lodestar Consulting, and he’s spent 25 years helping agencies and consultancies scale without burning out teams or eroding margins. His approach isn’t about productizing services – it’s about productizing value. In this episode of The Handbook: The Operations Podcast, Brian and Harv dig into what that really means, and how it can transform both your client relationships and your bottom line.

Planning doesn't always happen in neat 3-month blocks. This video shows you how to use Custom Time Frames to map Craft.io to the way your team actually works, whether that is via PIs, specific release windows, or yearly cycles. The highlights: Jump to a specific step: Socials: LinkedIn/linkedin.com/company/craft.io Blog/craft.io/blog.html Knowledge Center/craft.io/knowledge-center.html.

You probably didn't know Miro could do this! Hidden within Miro's AI toolkit is a powerful background removal feature that works like magic. No more switching between apps or struggling with complex photo editing software - Miro AI handles it all in one click. TIMESTAMPS: This feature is perfect for creating professional presentations, cleaning up brainstorming boards, or preparing images for design work. The best part? Your edited image is automatically saved as a transparent PNG, ready to use in any project or download for external use.

Learn how to create a project in Asana in just a few steps.

Get alerted in real-time when Zendesk metrics change. From spikes in ticket volume to SLAs - it's easy to use Geckoboard to keep track of important changes in your Zendesk data, without having to wait for a report to refresh.

Learn how Asana’s AI-powered workflows simplify vendor risk management, ensure compliance, and maintain audit readiness—from intake to reporting. See how AI streamlines data capture, assigns reviewers, tracks documents, and delivers full audit trails with reasoning visibility. Key Moments.

Put one task in multiple projects, one project in multiple portfolios, and one portfolio in multiple goals with Asana multi-homing.