Zendesk WFM: Initial setup and defining agent work
In this session, the WFM team will walk you through getting started with Zendesk Workforce Management.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Introducing: App Builder
With generative AI, Zendesk admins can now create custom apps in minutes, simply by using plain language prompts. No tickets, no sprints, no code, no expensive development. Just apps that boost agent productivity and move business forward. What used to take months can now be achieved in minutes. App Builder empowers teams to deliver smarter, more tailored support. Start building today!
Why can't I access reports in Zendesk?
Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.
How do I add a Message Us button to my website or help center?
Add a social media button to your website or help center with this tutorial. Learn how to insert its code snippet into your header template.
How to build a generative search report in Zendesk Explore
Learn how to track quick answer exits vs. tickets in Zendesk Explore with step‑by‑step guidance.
How to view tickets assigned to myself
Learn how to quickly access your own unsolved tickets in Zendesk Support using the built‑in Views feature.
How to enable generative search in the help center
Learn how to set up generative search that offers AI generated answers as a summary of your help center content.
Webinar: Driving AI Success Through via Knowledge and Collaboration
AI has dramatically increased expectations for support leaders to deliver efficiency, scale, and better customer experiences with the resources they already have. But AI is only as effective as the knowledge and people behind it. TeamSupport partnered with Sara Feldman from the Consortium for Service Innovation to explore how global companies are harnessing collaboration to optimize customer and employee engagement.
Zendesk Deep Dives Measuring the impact of AI on your business
Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!
The CEO's Guide to Arbitrating the Support vs. Engineering Battle
If you run a B2B SaaS company, this argument will show up on your radar sooner or later: your head of support says engineering isn’t fixing high-impact bugs fast enough, and your CTO says support is overreacting to edge cases. Both are correct — from their vantage points. However, your role in B2B leadership is to cut through the tension, get to the facts, and make a clear, defensible decision that balances customer value, product health, and the long-term cost of tech debt.