How to resolve the errors when adding a new support email address
Learn how to fix the “is in use by a user” error when adding a new support email address in Admin center. Where can I ask questions?
Teams | Collaboration | Customer Service | Project Management
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Zendesk Deep Dives Summit Series: Ai Agents & Knowledge
Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How do I change a user's email address in my account?
Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address.
Deep Dive AI Summit series: Agents & Knowledge
Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a comprehensive knowledge base, and connect it to AI agents to automate over 30% of requests on critical channels like email and messaging. Discover Automation Potential to see where AI can drive the greatest impact and take immediate action with data-driven insights. Watch to start automating 80%+ of your customer and employee interactions with Zendesk AI.
10 Best AI Chatbots Transforming B2B Customer Service in 2025
Artificial intelligence is fundamentally reshaping how B2B companies deliver customer support. AI chatbots are leading this transformation by automating routine tasks, reducing response times, and enabling 24/7 availability.
Enterprise User Group presents: The Road Ahead - Zendesk Analytics
Watch our virtual event where we explored the latest updates on Zendesk’s new Analytics functionality! Hear exclusive insights from the Zendesk product team and learn how to leverage these powerful new features to transform your data analysis and reporting. Don’t miss this chance to catch up on the discussion, see questions answered live, and don’t miss upcoming events! Key Highlights Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Scaling B2B Customer Support: Smarter Systems, Not Just Bigger Teams
As your business grows, scaling your B2B customer support team becomes more than a goal—it’s a strategic necessity. Support leaders need to balance speed, personalization, and cost efficiency without sacrificing quality. According to McKinsey, companies that combine automation with smart process design can increase customer satisfaction by 20% and reduce support costs by up to 30%.
Enterprise User Group presents: Mastering WEM Enhancing QA and WFM in Zendesk with David Birchmier.
Join our virtual event recording to explore Workforce Engagement Management, focusing on Quality Assurance and Workforce Management in Zendesk. Hear from David Birchmier, Zendesk's Senior Director of WEM GTM, who shares tips to boost team performance and efficiency. Don’t miss this chance to learn directly from the creators and elevate your service management skills! Key Highlights Q&A with David Birchmier.
Dark vs. Light Mode for SaaS: What Actually Helps Users Get Work Done
Dark mode is everywhere. It looks premium, feels calmer at night, and on OLED screens, it can even save a bit of battery. But for service teams living in lists, forms, and knowledge articles all day, the real question isn’t “Which is better?”—it’s “Which is better, when, and for whom?” At Vivantio, our design team didn’t set out to follow a trend.
Zendesk WFM: Reporting and forecasting fundamentals
Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the essentials of reporting and forecasting within Zendesk’s WFM tool. Whether you’re new to WFM or looking to level up your skills, this webinar covers everything you need to know about: Understanding real-time agent activity, attendance, and status tracking.