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The Complete Guide to AI for B2B Customer Support: Strategy, Implementation, and ROI

Oct 10, 2025 By Amanda Davis In TeamSupport

AI for B2B support is revolutionizing how customer success and support teams operate. While B2C customer service has dominated AI headlines, B2B customer support presents unique challenges and opportunities that require specialized approaches. Artificial intelligence for B2B support teams must handle complex, multi-stakeholder relationships, longer sales cycles, and technical product support—making the strategic implementation of AI in B2B customer service more critical than ever.

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Zendesk WFM: Initial setup and defining agent work

Oct 9, 2025 By Zendesk In Zendesk

In this session, the WFM team will walk you through getting started with Zendesk Workforce Management.

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Introducing: App Builder

Oct 8, 2025 By Zendesk In Zendesk

With generative AI, Zendesk admins can now create custom apps in minutes, simply by using plain language prompts. No tickets, no sprints, no code, no expensive development. Just apps that boost agent productivity and move business forward. What used to take months can now be achieved in minutes. App Builder empowers teams to deliver smarter, more tailored support. Start building today!

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Why can't I access reports in Zendesk?

Oct 8, 2025 By Zendesk In Zendesk

Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.

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How do I add a Message Us button to my website or help center?

Oct 7, 2025 By Zendesk In Zendesk

Add a social media button to your website or help center with this tutorial. Learn how to insert its code snippet into your header template.

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How to build a generative search report in Zendesk Explore

Oct 6, 2025 By Zendesk In Zendesk

Learn how to track quick answer exits vs. tickets in Zendesk Explore with step‑by‑step guidance.

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How to view tickets assigned to myself

Oct 6, 2025 By Zendesk In Zendesk

Learn how to quickly access your own unsolved tickets in Zendesk Support using the built‑in Views feature.

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How to enable generative search in the help center

Oct 3, 2025 By Zendesk In Zendesk

Learn how to set up generative search that offers AI generated answers as a summary of your help center content.

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Webinar: Driving AI Success Through via Knowledge and Collaboration

Sep 30, 2025 By TeamSupport In TeamSupport

AI has dramatically increased expectations for support leaders to deliver efficiency, scale, and better customer experiences with the resources they already have. But AI is only as effective as the knowledge and people behind it. TeamSupport partnered with Sara Feldman from the Consortium for Service Innovation to explore how global companies are harnessing collaboration to optimize customer and employee engagement.

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Zendesk Deep Dives Measuring the impact of AI on your business

Sep 30, 2025 By Zendesk In Zendesk

Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!

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