How to automatically assign tickets to specific groups
Learn how to create a trigger to automatically route tickets from a specific customer to a specific group in just a few steps.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Reducing Average Handle Time in Call Centers: Smart Tools for B2B Support Teams
In the world of B2B support, efficiency is everything. Every extra minute an agent spends digging for information or asking a customer to repeat themselves doesn’t just slow down the interaction—it chips away at trust and satisfaction. That’s why Average Handle Time (AHT) remains one of the most closely monitored metrics in customer support. But here’s the catch: reducing AHT isn’t about rushing through calls or cutting customers off.
6 steps to implement Zendesk WFM - Step 6: Manage schedules, time off, and shift trades
Join our onboarding webinar to master Zendesk workforce management. Learn schedule overview, editing, time off workflows, shift trade, and manager shift trade with live demos. Gain practical skills to streamline your customer support scheduling efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
3 steps to implement Zendesk QA - Step 2: Automate reviews and coach your team effectively
Join us to enhance your Zendesk onboarding with tools that boost team efficiency and performance. Learn to create quizzes, assign tasks, calibrate service standards, and optimize quality assurance. This webinar offers practical tips for new and experienced Zendesk users to improve onboarding success. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How to configure organizations for your business
Learn how to configure organizations for your business and enable a more efficient support experience for your customers.
How to Improve Customer Service in Government
Ever tried getting help from a government agency and found the experience less than ideal? If you have, you probably know that customer service in the public sector often feels complicated and slow. However, a shift is underway as more government agencies recognize the need to improve the public sector customer experience. Many public sector organizations are now actively working to make interactions smoother and more positive.
What is incident management? Types and solutions explained
Discover proven frameworks to identify, respond to, and prevent IT disruptions while building a stronger, more resilient IT team.
How to bulk import users
Discover how to import a large number of users into Zendesk in bulk.
The CEO's Guide to M&A Due Diligence: Why You Must Examine the Support Queue
When CEOs think about mergers and acquisitions (M&A), due diligence usually means combing through financial statements, assessing market share, or reviewing legal risks. Those areas are critical—but they don’t tell the whole story. Hidden in plain sight is one of the most valuable due diligence resources you can access: the customer support queue. Support data isn’t just about answering tickets.