Teams | Collaboration | Customer Service | Project Management

teamsupport

The CEO's Guide to Arbitrating the Support vs. Engineering Battle

Sep 24, 2025 By Grant Stanis In TeamSupport
If you run a B2B SaaS company, this argument will show up on your radar sooner or later: your head of support says engineering isn’t fixing high-impact bugs fast enough, and your CTO says support is overreacting to edge cases. Both are correct — from their vantage points. However, your role in B2B leadership is to cut through the tension, get to the facts, and make a clear, defensible decision that balances customer value, product health, and the long-term cost of tech debt.
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teamsupport

Best Self-Service Support Tools for B2B Teams

Sep 23, 2025 By Amanda Davis In TeamSupport
If you work in B2B support, you know the pressure is always on. Customers expect answers quickly, often before they even think about reaching out to a live agent. That’s where self-service support comes in. The right tools let customers find what they need on their own—whether that’s troubleshooting a product, accessing documentation, or handling complex tasks without waiting on an email response.
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TeamSupport Overview: Get the Answer

Sep 22, 2025 By TeamSupport In TeamSupport
TeamSupport takes you beyond the ticket to deliver critical answers for your customer, your team, and your business. More than a ticket management or customer success tool, TeamSupport is an AI-native customer operations and intelligence platform for B2B companies that unifies onboarding, support, and success with account-level intelligence. Turn everyday customer interactions into the signals you need to drive adoption, retention, and expansion — all centered around ARR growth.
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teamsupport

The CEO's Onboarding Secret Weapon: Your Support Tickets

Sep 15, 2025 By Amanda Davis In TeamSupport
By Grant Stanis, CEO of TeamSupport As a new CEO, your first 90 days are a whirlwind of meetings, data, and competing perspectives. You need to quickly cut through the noise to understand your customers, product, and team. While CRM reports and strategy decks are valuable, your ultimate source of truth is found in a place with no agenda: the support ticket queue. Support tickets are the unfiltered voice of your customer base.
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Product insight exchange on Sandboxes

Sep 12, 2025 By Zendesk In Zendesk
On September 10th, the Zendesk team hosted another engaging session of the Product Insights Exchange series. Our Product Manager Carl Joseph, along with our engineering leads Matt Barker and Oliver Reid reveal the game changing updates coming to Zendesk Sandboxes, designed to simplify your workflows, reduce risks, and save hours of manual work!
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