Teams | Collaboration | Customer Service | Project Management

OneDesk’s customer success surveys allow you to assess your customer support team’s level of support. These surveys are sent out by email to the customer once a ticket has been closed. The customer can then rate the service as negative or positive and leave a comment about their experience.

OneDesk has just released the April 2021 update to OneDesk with many new features and improvements. This update will go live on April 24, 2021.

Customer Satisfaction surveys are emailed surveys sent out to a customer within 24 hours of their ticket being marked into a finished state. If more than one customer has requested the ticket, the most recent requestor receives the survey email.

We’re excited to announce our partnership with Canonical to build a Mattermost Operator using the Juju Operator Lifecycle Manager (OLM), making it easy to install, integrate and upgrade Mattermost.

In one fell swoop, we embarked on what was at once fascinating and essential. To comply with accessibility standards, we decided to revamp the end user portal in its entirety. The word “revamp” is always fascinating. It allows us to add new and improved forms, structures, or appearances with a plethora of choices. We designed the new portal with accessibility in mind.

At Blue Label Labs, we stand by select products like Miro because of their ability to enrich processes and furnish visual, collaborative tools that make our lives easier. We love using Slack for our day-to-day communications, but when it comes to intensive events like running design sprints, Miro is the centerpiece that brings our efforts together. It’s an excellent product, but it shines even brighter when effectively using plugins like Jira, which we will cover here.