Teams | Collaboration | Customer Service | Project Management

Complex workflows rarely involve just one tool. In today’s distributed work environment, teams switch between 10 apps 25 times per day to stay connected. However, tool overload leads to too much context switching, which fragments communication and reduces efficiency. Integrations play a key role in making workflows more productive. According to the IDC 2021 Annual Collaboration Survey, companies that save 20-40 hours per week per person use an average of 4.2 integrations.

Remote work and remote teams are a fact of life now, and so are the cybersecurity threats they represent. Below are some recommendations for keeping your remote team and employees cyber secure while working from home or anywhere else.

By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours per year.

How top companies are empowering agents and delighting customers with Slack as their digital HQ.

We’re firm believers in the power of open source. By being open, we’re able to share with the world - and sharing is one of Rocket.Chat’s core values. As a part of our open-source commitment and our mission to empower our community, Rocket.Chat is proud to launch our very own University program!

Efficient customer support plays a crucial role in your business’s overall growth and continuity. It starts with communicating with your customers using the right tools and platforms. With the increased technological trends today, you can easily reach out to your customers using live help chat software. This tool helps you stay connected with your customers and remain ahead of the game no matter the competition within your niche.

The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.