Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

14 Free Live Chat Apps for Seamless Global Communication in 2025

In 2025, the landscape of global communication is rapidly evolving, and live chat apps are becoming essential tools for businesses to connect with customers worldwide. With an increasing emphasis on real-time interactions and personalised customer service, having access to a variety of free live chat apps can greatly enhance a company's ability to communicate seamlessly across borders.

How to become an IT manager: A complete guide

In today’s digital-first world, the role of an IT manager has never been more essential—or more exciting. From safeguarding critical information systems to leading teams that drive innovation, IT managers are at the heart of every organization’s success. They’re the ones making sure your favorite apps don’t crash, your company’s data stays secure, and your tech runs smoothly, whether it’s a small internal tool or a massive enterprise system.

IT strategic planning: How to build an impactful roadmap for your business

Companies today must embrace new technology to stay competitive—it’s no longer optional. But rushing to adopt digital tools without proper planning can be costly and disruptive, leaving teams struggling to adapt while trying to maintain daily operations. So, what’s the solution? IT strategic planning. More than just a to-do list or a tech blueprint, IT strategic planning connects your IT goals to your overall business objectives.

How data residency unlocks innovation

In our borderless digital economy — with digital information circling the globe in milliseconds — it may seem like your data lives everywhere. But in reality, where your data resides can have legal and compliance implications. While data privacy laws mandate how personal data should be processed and stored, they can also dictate where data should be stored. This type of requirement is called data residency.

How to Host BETTER Retrospectives in Miro?

Learn how to host impactful and interactive retrospectives with Miro's intelligent templates and AI Sidekicks. In this video, we’ll guide you through setting up a retrospective using Miro, exploring features like private mode, timers, and voting widgets to make your sessions more effective. Discover how AI Sidekicks saves time by suggesting actionable next steps and creating action items for your team.

New Wire Teams Upgrade: Easy Transition from Personal to Team Accounts

Hello there, Wire Users! We’re excited to announce a new process that allows you to upgrade from a Wire personal account to a Wire Teams account. We wanted to empower our personal users by providing a seamless way to upgrade and access team features without losing your cherished history and contacts. With just a few simple steps, you can unlock a whole new world of secure collaboration!

What is a contingency plan? A guide to contingency planning

A business contingency plan is a backup strategy for your team or organization. It lays out how you’ll respond if unforeseen events knock your plans off track—like how you’ll pivot if you lose a key client, or what you’ll do if your software service goes down for more than three hours. Get step-by-step instructions to create an effective contingency plan, so if the unexpected happens, your team can spring into action and get things back on track.

The future of business resilience: 8 trends shaping 2025 and beyond

‍ From supply chain issues and cyberattacks to climate change and economic instability, businesses are frequently forced to deal with a volatile and unpredictable world. As a case in point, IMF notes that the size of extreme losses from cyber incidents has more than quadrupled since 2017, reaching $2.5 billion. Without a solid business resilience framework, organizations risk operational breakdowns, financial losses, and reputational damage when the next crisis strikes.