Teams | Collaboration | Customer Service | Project Management

Your desktop is no longer the only place to log time – you can now do it straight from your phone with the new Scoro Time mobile app. We’ve also grown ELI’s capabilities – put ELI to work reading files, filtering list views for you, and running automations for you when certain trigger conditions are met. And that’s not it – there’s a lot more below!

Open source collaboration software gives organizations more control over how teams communicate, share files, manage projects, and work together. However, the category covers a wide range of tools, and the right choice depends on what your teams need to accomplish and how much control your organization needs over its data and security. In this guide, we’ll explain the main types of open source collaboration software, the features to look for, and the best tools for different collaboration needs.

Provider credentialing involves multiple teams, and even a small gap in communication can delay a provider’s readiness to practice and bill. HR may consider onboarding complete while credentialing has finished its review, yet payer enrollment may still be waiting on a health plan and Billing may not have a confirmed effective date. The challenge is rarely a lack of communication.

What context really means for agents, why models aren’t enough, and how to engineer context your teams can trust. Over the coming weeks we’ll be sharing more about context in this content series — including how to engineer context as a product, what a context graph actually is, and what it takes to build one that agents can trust. You can also learn more about how Atlassian is harnessing context in our latest report, Leading with Context.

A daily schedule template does one of two things depending on who is using it. A manager uses it to put the right number of people on shift at the right hours. An individual uses it to block out a day by the hour. The template below covers both, in one Excel file. The manager version totals hours, calculates shift cost, and shows how many people are on shift during each hour of the day, which is the number most schedule templates never surface.

Learn to build a headcount plan around what your team can actually handle, so you can make the case for the right hires at the right time.

A five-step approach for managers to measure remote employee productivity fairly and transparently without turning oversight into surveillance.