Teams | Collaboration | Customer Service | Project Management

Some tickets, like GDPR data deletion requests, need extra care. In this episode of Unlocking Zendesk, Jude Kriwald shows how to use a trigger that adds an automatic internal note — giving agents clear instructions inside Zendesk so nothing important gets missed. This simple workflow keeps everyone aligned and reduces errors without ever leaving the workspace. Automatically add internal notes with key steps or reminders Use tags to ensure the trigger only runs once Keep agents consistent when handling sensitive requests Build better reporting in Explore using these tags.

Discover how to tailor Asana’s pre-built automation rules to fit your team’s exact workflow. See how you can edit triggers and actions to make automation work for you.

At the 2025 Labour Party Conference in Liverpool, Wire hosted a high-level panel discussion on how the UK can strengthen its digital sovereignty and resilience in an increasingly complex geopolitical landscape. Chaired by Jon Craig, Chief Political Correspondent at Sky News, the panel featured: Together, they explored how the UK can balance global collaboration with national control—aligning regulation, procurement, and innovation to build a truly sovereign digital ecosystem.

Learn how to create, configure, and publish an AI agent with Zendesk AI Agents – Essentials.

Connecting Slack and Salesforce just got a whole lot easier. Learn how to link your orgs, map users, and activate your connection. Class dismissed!

It’s not laziness; it’s lack of clarity. See how Workstatus helps teams work smarter, not harder.