Teams | Collaboration | Customer Service | Project Management

troop messenger

Social Loafing: Definition, Examples & How to Stop It

Jul 1, 2026 By NYS Surya Kiran In Troop Messenger
I've watched it happen more times than I'd like. A group comes together, everyone nods through the kickoff call, and then somewhere between that first screen-shared agenda and the actual deadline, two people are carrying everything while the rest quietly coast. Nobody says anything. The work still gets done, technically. But the people doing it know exactly what happened. That's social loafing. It feels unfair the moment you experience it, but somehow gets filed under "group dynamics" and left there.
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TrackingTime

Employee Availability: Meaning, Examples & How It Works

Jul 1, 2026 By TrackingTime In TrackingTime
Employee availability refers to the days and times an employee is able or willing to work. Teams use availability to support staffing, shift coordination, schedule planning, and attendance visibility. The term differs from a work schedule, which refers to the specific shifts or hours an employee is assigned and expected to work.
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teamwork

The best PSA software for MSPs in 2026 (and how to choose the right one)

Jul 1, 2026 By Ben Brigden In Teamwork
Before joining Teamwork.com, I spent years running delivery at agency firms. Back then, "PSA" meant either an overpriced system nobody wanted to use or a Frankenstein stack of spreadsheets and disconnected apps. The ticketing tool didn't talk to the billing tool. The billing tool didn't talk to the project tracker. And the project tracker was, let's be honest, a shared Google Sheet held together by hope.
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teamwork

9 Asana alternatives we tested for managing client work in 2026

Jul 1, 2026 By Ben Brigden In Teamwork
A few years back, I was managing six client accounts at once with a stack of tools that didn't talk to each other. Time tracking in one app, project tasks in another, and a spreadsheet held together by hope to figure out whether any of it was actually profitable. That setup cost us hours every week in manual reconciliation, and we still missed billing for work that fell through the cracks.
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wanywhere

The COO's Guide to Measuring ROI with Workforce Analytics

Jun 30, 2026 By wAnywhere In wAnywhere
Most COOs can tell you their revenue per employee. Far fewer can tell you why that number moved last quarter, or where it is heading next. Workforce decisions made without data carry a real and recurring cost, including avoidable turnover, idle headcount, overtime bleed, and compliance exposure, all of which only show up once it is too late to act on them.
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Real-time monitoring: Spot and resolve service issues before they escalate with AI | What's New

Jun 30, 2026 By Zendesk In Zendesk
Real-time monitoring gives support teams a live view of service operations so they can spot issues early and respond faster. Track anomalies, monitor ticket trends, evaluate agent availability, and identify urgent conversations before backlogs grow. With Monitoring Assistant and live operational dashboards, teams can take proactive action to improve productivity and reduce resolution times. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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What Is an HR AI Agent? | HR Chatbot vs AI HR Agent | How to choose one in 2026!

Jun 30, 2026 By Workativ In Workativ
What is an HR AI Agent, and how is it different from a traditional HR chatbot? If you're an HR Manager, CHRO, HR Executive, or business leader exploring AI for HR, this video explains everything you need to know before investing in an HR AI solution. In this video, you'll learn: What an HR AI Agent actually is HR Chatbot vs HR AI Agent: What's the difference? How AI HR Assistants automate repetitive HR work Real HR workflow examples like parental leave, employee benefits, and onboarding What HR AI Agents can and can't do How to evaluate the right AI solution for your HR team.
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The first thing this CX team looks at every morning #Shorts #CustomerExperience #ZendeskDashboard

Jun 30, 2026 By Geckoboard In Geckoboard
Every morning at Simba, the CX team opens the dashboard before anything else. Graham Paddon, Head of CX, explains how real-time workload data shapes their standup, surfaces problems early, and gives managers the insight they need to act - not just observe.
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teamwork

Agency time tracking software: 6 tools I've tested for client work

Jun 30, 2026 By Ben Brigden In Teamwork
Every agency runs on time. Whether you bill hourly, use retainers, or run fixed-fee projects, knowing where your team's hours actually go is the difference between profitable delivery and slow-motion margin erosion. Before I joined Teamwork.com, I spent years at agencies wrestling with exactly this problem: timesheets submitted days late, hours logged to the wrong project, and month-end reviews that felt more like forensic accounting than business management.
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