Teams | Collaboration | Customer Service | Project Management

When the grim days of the COVID pandemic loomed upon us, several businesses experienced trying times, and GPBL Penser Projet was no stranger to this. But in the strong hands of Zoho Projects, the organization was able to tread the path of uncertainty, with much certainty. Watch Claude Palmarini, President of GPBL Penser Projet as she discusses the various ways that Zoho Projects has lead the company to newer avenues of opportunities.

Want to win more clients (& keep them longer) in 2024? Of course you do! Offering a free benchmark consultation as part of your sales process might just be the key to doing both this year. In this episode with Chris Nault, Founder & CEO of Growth, he breaks down the process and results from his agency's 5-week experiment of adding a benchmark consultation into their sales and renewal processes. In this episode, you’ll hear from Chris.

💡 On this episode, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk. 🔋 Joey shares valuable insights into the evolving landscape of customer experience (CX) in the age of artificial intelligence. We discuss how AI is reshaping customer service, the importance of data privacy, and the future of voice communication in the digital-first era. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.