Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

onedesk

How to Automatically Convert Gmail Emails into Tickets

Apr 13, 2026 By Erin Richardson In OneDesk
If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.
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Head of Product at Asana, Arnab Bose introduces AI Teammates' 3 personas: Marketing, IT & Operations

Apr 10, 2026 By Asana In Asana
Now that we've launched of, real multiplayer AI agents that work directly within our platform, it's time to introduce the three personas that most actively use Asana today: Marketing: Specialized agents built to address the specific workflows and needs of marketing teams. IT: Prebuilt teammates designed to integrate with IT operations and manage technical tasks to completion. Operations: Dedicated AI support to help operations teams streamline processes and manage project context effectively.
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Gut feel isn't a growth strategy #agency #consultancy #professionalservices #operations #finops

Apr 10, 2026 By Scoro In Scoro
Most agencies and consultancies have an abundance of tools in place – and yet they still can't tell you how profitable they actually are. Why? Because when you're starting out, the priority is winning business and delivering work. Operational excellence comes later. Processes come later. The tech stack? You grab whatever works. The result is an assortment of tools that aren't joined up – and when nothing's joined up, you don't have visibility.
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nifty

Internal Communication Strategy 2026: Complete Guide to Building Your Plan

Apr 9, 2026 By Jeffrey Kagan In Nifty
An internal communication strategy is a clear plan for how information moves in your organization. It defines who shares messages, which channels to use, how often, and how to measure success. It’s more than just sending emails. It aligns everyone around shared goals and fits today’s way of working. Since 2020, workplace communication has changed a lot. Remote and hybrid teams are now common. These teams need tools that work anytime, not just quick hallway talks.
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Zoho Projects

Zoho Projects Infinity: Build your projects, your way

Apr 7, 2026 By Shirin Shekhar In Zoho Projects
Embrace an upgraded project management platform—one that adapts to your workflows, and not the other way around. Say hello to our newest version: Zoho Projects Infinity. Historically, project management tools weren't designed for the real, messy, and rewarding ways that teams work. Rather, most teams adapted themselves to the tool with workarounds. Zoho Projects Infinity changes all that.
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DeskTrack

Salesforce for Project Management: What's Missing - and How to Fix It

Apr 7, 2026 By DeskTrack In DeskTrack
Using Salesforce for project management means leveraging its CRM infrastructure — and layering purpose-built project management tools on top — to plan tasks, track time, allocate resources, and deliver projects without leaving the platform. Salesforce alone lacks native project management; pairing it with tools like DeskTrack closes that gap entirely. Written by: Ashissh Mahaan.
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